Smithfield Foods Hiring for Customer Success Representative (Remote Opportunity) at Suffolk, VA Full Time

Core Responsibilities:

• This role is accountable for guiding the life cycle of the order, from order entry into our system, until arrival with the customer.
  • Proactively partner with Supply Planning and Demand Planning on resolutions when shortages are known. Obtain options for customer’s shortages and present details related to root cause, along with options for recovery.
  • Collaborate with the transportation team obtaining on-going updates to provide the customer, sales, and broker (where applicable).
  • Handle the late/light order approval process for late order requests to process and ship under standard lead time.
  • Ensures all order management guidelines such as lead time, order minimums, order cut-off times, late order requests and changes are followed to minimize errors and maximize Supply Chain efficiency.
  • Assists in managing Customer Master Data to ensure customer records are accurate and order entry is not delayed.
  • Assists claims department on matters related to incorrect or rejected orders.
• Develop strong and trusted relationships with customers through timely and accurate communications.
• Manage a high volume of communication/requests, resolving issues in an accurate and timely manner.
• Maintain and update documents related to customer accounts.
• Conflict resolution: Learning the ability to defuse high pressure situations and remain solutions driven.
• While working with the Training Manager, learning how to host calls with sales, various supply chain partners, and customers when issues/concerns arise.
• Accountable for promoting increased order size, direct plant shipments and various other customer programs/initiatives.
• Individuals will receive accounts slowly into the 6–9-month program.
• Smaller and less complicated accounts will slowly be transitioned to individuals into their 6–9 month program.
• Learn about the Customer Success MBO’s and start to embed in day-to-day work.
  • DPS – constantly look for opportunities to direct plant ship orders that are not defaulted.
  • Increase Truck Weight/Order size
  • Full Pallet Improvement – always reach out to customers to move order quantities to full pallet levels.
  • OTIF – avoid fines from customers by filling on time & in full

Qualifications:

• High School Diploma or General Education Degree (GED) and 2+ years’ relevant experience, required.
• Bachelor’s Degree, preferred.
• Knowledge of Microsoft Office, Outlook, Excel, and PowerPoint.
• Good ability to make decisions and problem-solving account management.
• Good written and verbal communication skills.
• Ability to accept constructive feedback.
• Sound ability to manage conflict.
• Must be able to multi-task with many competing day-to-day activities with competing priorities.
• Flexibility to adapt to a varied work schedule.
• Must be able to maintain a high level of confidentiality.
• Ability to work well with others in fast paced, dynamic environment.
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.
• Requires travel, up to 10% of the time.

Careers and Benefits:

About Smithfield Foods:

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