SnugZ USA Hiring For Customer Service Representative at West Jordan, UT, United States , United States Full Time

Job Description

The Customer Service department is a dynamic team of detail oriented, self-motivated and dedicated people working together as the face of SnugZ to ensure SnugZ is represented to our customers as a dependable responsive, trustworthy supplier. Our core values: Work Like Crazy, Care Passionately, Think Big and Do What’s Right are the backbone of how we function as a team.
The Customer Service Position will be responsible for assisting the assigned sales executive in supporting the team’s designated accounts. Responsibilities will include managing orders and tracking HQ orders ensuring no order hiccups through the production process as well as providing detailed quotes for program and promotional opportunities. The ideal candidate for this position will have established customer service experience as well as a commitment to delivering the highest level of professional dedication and performance. This position requires an individual who is a highly motivated and highly detail oriented.
Key Responsibilities

• Partner with Sales Executive to maximize coverage and revenue potential on all assigned accounts.
• Assist in preparing presentations to inform customers of SnugZ USA products, decoration capabilities, marketing programs and business solutions with a focus on sales.
• Navigate, qualify & research B2B partnerships; engage via email/phone with customers.
• Achieve expected volume of proactive customer calls while managing inbound requests.
• Practice knowledge of consultative selling approach.
• Develop creative presentations, programs, specials and flyers for new opportunities.
• Effectively manage multiple projects and assignments through to completion.
• Participate in continuous improvement activities to include idea generation.
• Manage quoting projects and proactive ideation.
• Analyze, manage and track in-process orders.
• Act as a central point of contact for customers and operations once orders are placed.
• Managing resolutions with prompt issue identification and implementing solutions.
• Preparing product presentation material, product updates, specials and marketing opportunities to customer base.
• Preparing formal product and freight quotes with product suggestions for company programs.
• Conducting comparative data analysis to discover growth opportunities within customer base as well as new customer opportunities.

• Additional duties as assigned.

Required Experience/ Education and Training Requirements

• Customer service experience is a plus.
• Communicate clearly and professionally with exceptional written and verbal skills.
• High interest in consumer products for marketing events and advertising.
• High level of enthusiasm with a positive attitude with an eagerness to learn.
• Ability to generate original solutions to business opportunities and challenges.
• Ability to utilize continuous improvement concepts and philosophies on a regular basis.
• Ability to navigate through systems such as CRM, Syteline, Outlook, Excel, Wrike.
• Must be customer focused, confident and goal driven.
• High adaptability to change.
• High level of integrity.
• Must be detail oriented, organized, a self-starter and ability to prioritize workload effectively.

Language Requirements

• Must be able to read and write fluently in English.

Physical Demands

• Ability to perform fine manipulation such as typing for 8 hours.
• Ability of near visual acuity, clear vision of small printed items, and use of computer.

Snugzusa LLC is an equal opportunity employer and is a supporter of diversity and inclusion. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.