We’re looking for an experienced technical support engineer with a proactive and curious approach to problem-solving to join our Customer Success & Support team, helping us to provide prompt and delightful technical support to the developers who use Snyk.
Snyk’s mission is to help developers use open source code and stay secure. The use of open source is booming, but security is a key concern. Our product enables developers and enterprise security to find & fix vulnerable dependencies, without slowing down development. Snyk integrates seamlessly into developer workflows so that security becomes business as usual.
Over 300,000 developers depend on Snyk to keep their software secure. We have many large organizations on board, including Disney, Google, New Relic, and ASOS, and we are growing rapidly.
As the Technical Support Engineer on our Customer Support team, you’ll be the first line of defense against technical support issues that arrive via email, chat and Github issues. You will work with the Tier 2 team and our talented core engineering team to help solve Snyk’s customer issues. You will be working directly with active and prospective Snyk customers every day, building and maintaining their trust, whilst balancing the needs of enterprise and self-service customers alike.
As the only technical support engineer for our technical support team, you will also play a key role in building a solid relationship with our enterprise and large accounts through steady and helpful communications and guidance each and every day!
Please apply below! We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role, but are not totally sure whether you’re the right person, do apply anyway 🙂
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About Snyk
Snyk is the leader in developer security. We empower the world’s developers to build secure applications and equip security teams to meet the demands of the digital world. Our developer-first approach ensures organizations can secure all of the critical components of their applications from code to cloud, leading to increased developer productivity, revenue growth, customer satisfaction, cost savings and an overall improved security posture.
At Snyk, we envision an inclusive technology industry powering a more sustainable and secure world. Since our founding, Snykers have cared deeply for one another and the developer and security communities as well as the larger world around us. Learn more about our Snyk Impact social and environmental mission and take action with us here.
Snyk’s Developer Security Platform automatically integrates with a developer’s workflow and is purpose-built for security teams to collaborate with their development teams. Snyk is used by 1,200 customers worldwide today, including industry leaders such as Asurion, Google, Intuit, MongoDB, New Relic, Revolut and Salesforce.
Snyk is recognized on the Forbes Cloud 100 2021, the 2021 CNBC Disruptor 50 and was named a Visionary in the 2021 Gartner Magic Quadrant for AST.
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