Social Discovery Group Hiring for Customer Support Agent at Remote Full Time

Our projects here at Social Discovery Group are expanding rapidly and we are currently seeking a Customer Support Agent to join our customer care dream team on a remote-work basis. We work with exciting and vibrant platforms such as dating sites, chat and streaming applications, as well as travel sites. This is a unique opportunity to communicate with international customers from all around the world!

Are you the perfect candidate? Check here!

• You are fluent in English (other languages would be considered a benefit)
• You have experience working with international customers
• You have fast typing skills in English
• You are a quick learner and you can absorb large volumes of information
• You can psychologically analyze people and be sensitive to their emotions
• You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
• You can come up with and provide professional solutions to complicated cases
• You are stress resistant, energetic and never hesitant to show initiative
• You have a ‘can-do’ attitude and you believe that ‘everything is possible’
• You can provide an outstanding quality service

So what is this role all about?

• Consulting our customers on all raised questions related to our websites
• Working timely, speedily and effectively with customer requests
• Resolving all customer issues with the goal of customer retention
• Promoting our websites to the customers upon opportunity
• Maintaining a high level of service quality

What’s being offered?

• A convenient evening shift from 3 PM – 12 AM (GMT+3), 5/2 with days off during the week
• Remote work from the comfort of your home
• The opportunity to sharpen your skills in high-quality international customer service
• Participation in informative seminars about the latest trends in Art & Technology
• Our own line of branded clothing and accessories with corporate logos for various occasions (welcome pack, a gift after the probation period, for professional holidays and corporate parties)
• Internal gamified reward system: get bonuses from your colleagues and exchange them for days off, merch, team building activities, massage certificates, etc