Sodexo Hiring for Contract Manager Job at Dundalk , Ireland Full Time

Contract Manager

SDX/TP/RF7504/CSROI

Contract Type: Permanent – Full Time

Salary: Competitive salary & package

Working Hours: 39

Location: Blanchardstown Business Park Dublin and Xerox Technology Parl Dundalk Co Louth.

Closing Date: 23/03/2022

Package Description

• 20 days annual leave increasing to 25 with service
• Free GP service
• Bike to work scheme
• Life assurance
• Company pension scheme
• Eye care vouchers
• Employee assistance program with counselling and life advice supports
• Family leave options
• Shopping vouchers
• Training, development, and progression opportunities

Job Introduction

To support and work closely with the PayPal client team, aligning PayPal and Sodexo culture and strategically supporting the Sodexo team in the delivery of the day to day services and successful resolution of operational issues in line with agreed contract KPI’s.

Supporting and developing strategic improvements in the service delivery methodologies and ensuring that all PayPal and Sodexo processes and procedures are implemented and executed in line with agreed frameworks.

Other Specific role KPI’s include but are not limited to:

• Maximise the profitability of the contract within area of responsibility and deliver the required results
• Lead, develop, manage and motivate a high performing team to the agreed standards ensuring that the client receives services of the highest quality
• Support Sodexo in the development of business strategy in line with current and emerging client needs
• Lead and maintain account development plans, as well as supporting any change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
• Support the business development and regional management teams in identifying opportunities with other clients to maximise profit and growth

Main Responsibilities

• Responsible for operational problem resolution and issue escalation.

• Measure SLA, KPI, CPI service standards against the agreed and obligated levels.
• Implementation of new innovations as required.
• Be an informed and authoritative point of contact for the key stakeholders at sites(s) to address any technical, performance or operational issues.
• Identify and implement opportunities for business growth.
• Ensure forecasts are completed and track performance against budget taking appropriate actions to manage P&L in line with contract.
• Manage the P&L to maximize profit and control of costs to ensure budgets are met.
• Complete site walks and surveys of existing assets to formulate a Forward Maintenance Planner for Capex and condition reports of assets.
• Help in carrying out in depth reviews and reports of the sites(s) finances at the end of each period and ensure action plans are put in place as required.
• Drive consistency across all site(s) and share best practice with others within the contract portfolio.
• Full understanding of contractual guiding principles applicable to site(s) under agreement and delivery of content to site(s).

The Ideal CandidateEssential

• Experience in Project / TFM management of medium to small multi service sites
• Experience in managing large to Medium technical Projects.
• Experience of mainly Technical or Hard FM but also soft service contracts.
• Exceptional client relationship management skills
• Manage multiple workloads and shifting priorities.
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all level.
• Self-motivated and able to work on own initiative within a team environment.
• Challenges the status Quo, innovative, willingness with a ‘can do & improve’ attitude.

Desirable

• Facilities, Engineering, Technical or business qualification.
• Project and Facilities Industry Experience

About The Company

In the UK and Ireland, Sodexo employs around 30,000 people, and partners with clients in many sectors across business and industry; schools and universities; sports and leisure; energy and resources; government and agencies; healthcare; justice and defence.

Sodexo’s connected; people-centric approach brings together a diverse range of expertise. The breadth of services it offers ranges from food and hospitality; cleaning; reception; concierge (Circles); security; property management and technical services through to data driven workplace strategy and design (Wx); employee engagement and recognition services (Sodexo Engage) and personal home services through Prestige Nursing + Care and the Good Care Group.

Vital Spaces is Sodexo’s value proposition that puts people at the heart of everything we do, bringing together services and solutions and focusing on the productivity and wellbeing of people wherever they are.

Sodexo is committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process

Job Types: Full-time, Permanent

Reference ID: SDX/TP/RF7504/CSROI