Softcom Systems, Inc Hiring for Customer Service Representative (CSR) at Tampa, FL Full Time

Core Responsibilities:

• Handling incoming requests from borrowers in a professional and timely manner
• Anticipating the borrowers’ needs and providing recommendations in order to deliver appropriate solutions to them
• Provides high quality service to achieve maximum satisfaction by resolving the query at first contact where possible
• Take ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolution
• Delivers what is promised in line with the caller’s expectations
• Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities
• Compile and process caller information
• Correspondence/Application Processing
• Perform additional duties as needed

Job Type: Full-time

Pay: $16.00 – $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tampa, FL: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location