SoftHQ Hiring for Office Specialist Job at Chesapeake, VA Full Time

GENERAL DESCRIPTION OF WORK

The purpose of the Office Specialist I position in the Planning Department is to greet all customers in the office with excellent customer service and provide the requested information or the appropriate Client’s staff member to provide the information.

The Office Specialist I is also tasked with answering and routing all calls to the proper staff members and providing advanced clerical support to the department staff.

Work is performed under the supervision of the direct Office Coordinator within the Current Planning Division – Administrative Team.

Primary Tasks:

• Answer multi-line telephone for the Department’s main phone number. Triage the needs of each caller and determine in a timely manner which staff member to whom they need to speak to obtain the correct information.
• Record each call and visitor by logging it into the Customer Service Request (CSR) database.
• Greet customers and provide information or find the appropriate Client’s staff member to provide the information.
• Assist with package assembly or mass mailing projects when needed.
• Reconcile and close cashier session in Accela weekly by Friday, or whenever large amounts of money is received in a daily intake.
• Notary Public duties as needed.
• Provides clerical support for department staff as requested, and other duties as assigned.
• Integrate new technologies into daily workflow and ensure that all proper training, either formal or self-initiated, is obtained to be knowledgeable and efficient while assisting customers.
• Supports the Client’s Emergency Operations Center and attends training sessions when required.
• Supports the Client and Planning department’s commitment to Customer Satisfaction and cultural awareness. Makes every effort to incorporate the Client’s CARES Standards into daily work. Be friendly, helpful and ensure all customer questions are answered.
• Supports the Client using Client’s Customer Service Greeting Expectations.
• Supports the client and Planning department’s commitment to the client’s Code of Ethics and Core Values.
• Other duties as assigned.

Job Type: Contract

Salary: $12.00 – $14.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Chesapeake, VA 23322: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Microsoft Word: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 7095846425