Soleterra d’Italia Hiring for Customer Service Representative/Administrative Assistant Job at Acme Full Time

Customer Service Representative (CSR)

Primary Responsibilities:

• Act as the first point of contact for customer call ins

• Process customer DSD orders (Email) including follow ups to ensure maximum fill rates

• Process warehouse customer orders and invoicing received via EDI (Electronic Data Interface) and coordinate delivery and warehouse receiving appointments as needed

• Manage customer credits and claims

• Tele market opportunity buys and customer promotions

• Organize samples and support sales and logistics teams

• Maintain customer price lists (assist sales managers and account managers)

• Complete new item and promotion forms for customers (assist sales managers and account managers)

• Assist in the development of sell sheets for promotions, special offers and new items

• Assist production in the printing of product labels as required

• Act as a key communication link between functional areas (shipping, sales, finance, production)

• Maintain a high level of engagement in Soleterra d’Italia Food Safety programs and abide by all company policies

Key Skills and Experience Required to be Successful

• Energetic and enthusiastic team player

• High level of initiative with a problem solving and customer service focus

• Minimum completion of a High school (Grade 12) diploma; further education and an interest in marketing and business is a definite asset

• Previous experience in Customer Service/Order Desk Management in the Food Industry or CPG Industry or similar is an asset

• Intermediate computer skills including Microsoft Office and an aptitude for learning various customer computer and vendor portal systems

Job Types: Full-time, Permanent

Salary: $18.00-$22.00 per hour

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Acme, AB: reliably commute or plan to relocate before starting work (required)

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: One location