SoloProtect Hiring for Account Executive Job at Sheffield, England , UK Full Time

The role of the Account Executive is to support the Sales and Customer Success Teams in managing the day-to-day relationships with Clients, throughout the duration of the contract. If you are interested in building a career in Customer Success or Sales it’s a great starting point!

Responsibilities:

• Responsible for inbound and outbound calls delivering an excellent end-user telephony experience
• Key emphasis on outbound telephony Account Management, assisting with customer queries resolving these over the phone in a timely manner
• Mitigate attrition with proactive account management conducting regular analysis on the account and its status
• Onboarding new business accounts, implementation and supporting Client Portal usage
• Input data in all SoloProtect Platforms
• Proactively work with the customers on improving service, addressing training needs of users and reducing alarm operators handling times
• Regular liaison with the Sales and Customer Success Retention Team to successfully attain new business, retain the accounts and seek expansion opportunities
• Support and attend key account customer review meetings
• Deliver market Unique Selling Points for SoloProtect, helping us to improve a customer’s perception of SoloProtect and its products and services
• Support departmental projects or business initiatives when required
• Deliver World-Class Customer Service to drive satisfaction results

Requirements:

• Strong written and verbal communication skills
• Highly organised, with a flexible approach to work
• Practical and creative approach to problem-solving and risk mitigation
• Ability to commute to our Sheffield office

What’s in it for you

• The opportunity to be part of a business that has been growing year on year internationally
• On-going training and professional development
• Mentoring and support from a team made up of experienced individuals who have gained expertise from industry-leading businesses
• Basic salary + OTE of 10%

Job Types: Full-time, Permanent

Salary: £19,445.00 per year

Experience:

• administrative, business or academic environment: 1 year (Required)