Must be fluent in American Sign Language (ASL).
Company Summary
Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions and understand that everything we do to facilitate communication creates connections and enhances relationships between people.
Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language – either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.
CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.
Job Summary
Customer Care Tier 1 Agents are responsible for answering calls through videophone from Sorenson trainers and customers nationwide. Duties include account management, giving basic customer support, troubleshooting, and providing training to customers on products and services to achieve a high-level of customer satisfaction.
Essential Duties and Responsibilities
Supervisory Responsibility
This position has no supervisory responsibilities.
Travel Requirements
This position has no travel requirements.
Education
Required: High School diploma or better
Experience
Minimum Years of Experience
Description: 1 Customer Service or equivalent experience.
Knowledge, Skills, and Abilities
Working Conditions and Physical Requirements
Disclaimer
This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
Apply at www.captioncall.com/careers
Apply today! www.sorenson.com/careers
Equal Employment Opportunity:
CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.
Job Type: Part-time
Pay: From $16.00 per hour
Shift:
Work setting:
Education:
Experience:
Language:
Work Location: Remote
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