What is an Answering Service Operator?
Our technology enables us to be a virtual extension of our customers’ teams and make a direct impact on their businesses every day. If you’re a strong typer who loves tech, and customer service, read on!
Overview
As an extension of our customer’s office, the Operator role is one of the most important at Southern. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated – they do not call it the Golden Rule for nothing!
Our Accountabilities
Your Key Attributes
Working conditions
Normally work takes place in an open office, call center environment with a diverse employee population. Due to COVID-19, we transitioned some staff to their home environments. This is a coverage position that requires the ability to work a flexible schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer.
Southern is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!
We are currently seeking full-time and part-time positions for evenings and weekends. Splits and other shift times may be available after training and with experience and tenure.
Job Types: Full-time, Part-time
Pay: From $17.20 per hour
Benefits:
Schedule:
Education:
Experience:
Work Location: One location
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