Southern Glazer’s Wine and Spirits Hiring for Order Entry Job at Addison, TX Full Time

• Assist specific customers in the division with key back-office processes (e.g., accounts receivable, order. processing, customer service, etc.); work in conjunction with National Call Center (NCC) back-office resources who will be performing similar functions.
• Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time.
• Work with NCC Credit Corrections to secure product credits.
• Answer questions for accounts involved in the accounts receivable process.
• Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly.
• Process discount debits/credits when approved by pricing and verify all debits/credits processed the prior day.
• Process incoming orders from customers.
• Assist sales force with issues relating to order submission (e.g. Topaz issues).
• Answer general order inquiries, providing first level support, and minimizing call transfers.
• Process pickups and returns per the established pickup and return policy.
• Stay abreast of state-specific alcoholic beverage laws and state listings laws.
• Cross-train with Cashier and Customer Service team members to serve as a backup when needed
• Perform other job-related duties as assigned.

About Southern Glazer’s Wine and Spirits:

Southern Glazer’s Wine & Spirits is the largest distributor of beverage alcohol in North America, and proud to be a multi-generational, family-owned company. Southern Glazer’s has a proud history of consistently delivering impeccable service in 44 states, plus the District of Columbia, Canada and the Caribbean. It’s all made possible by our employees. Our careers focus on delivering a captivating and rewarding experience. Challenging our colleagues every step of the way, we provide the tools for them to grow, succeed and accomplish both their personal and professional goals. Together, we can deliver the highest quality service for our suppliers and our customers while we put you on the career path you’ve been looking for.Southern Glazer’s is nationally recognized by its supplier partners as well as by its customers for its state-of-the-art distribution capabilities and its leading-edge information technology. We also believe in the importance of giving back, being a socially responsible corporate citizen and making generous contributions to national, state and local charitable organizations.