Southern New Hampshire University Hiring for Academic Advisor at Remote Full Time

One growing team. One powerful goal.

Ours is a dynamic environment where innovation is encouraged—and ideas are welcomed. We believe in one another’s potential, and we focus on creating a positive community where collaboration, belonging, and growth are valued.

SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives, and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance, and accountability working as a unified force toward a common goal: to transform the lives of learners.

As a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. Therefore, we are committed to cultivating and preserving a culture of inclusion in which all of our employees feel welcomed, valued, and empowered. We’re proud to have been recognized as a Great College to Work for by the Chronicle of Higher Education every year since its inception.

By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming lives—beginning with yours.

Here’s more information about the job you clicked on:
Southern New Hampshire University is hiring remotely in the following states: New Hampshire, Massachusetts, Maine, Vermont, Arizona, Indiana, North Carolina, South Carolina, Georgia, Texas, and Florida.

We offer exceptional benefits, many available starting on the first day of employment:

Anthem BlueCross affordable, low-deductible Medical insurance available on day one

Low to no-cost Dental, Vision and Life Insurance options

5 weeks of Paid Time Off that starts accruing on day one & Paid Holidays

A Retirement Plan with a 9% Employer Funded annual contribution

Tuition Benefits with family offerings

The Academic Advisor is responsible for providing exceptional service to students in line with SNHU’s Core Values, focusing on the following key areas: student success, student persistence, and the student experience.

Review established reports daily and outreach to effectively support student success, persistence, and satisfaction

Utilize the Student Engagement Guide as a resource to proactively outreach students to remove anticipated barriers

Support new students using the New Student Orientation process

Understand student’s goals and tailor approach to meet student’s needs

Meet all established service level agreements

Resolve student concerns in one interaction or take ownership of resolution, assuring prompt follow-up

Deliver and maintain an accurate course plan to each student, ensuring students with acknowledged course plans are registered for all future terms

Actively listen and seek to understand by demonstrating care and curiosity in all interactions

Deliver open, honest, direct and respectful communication

Maintain a positive attitude and professionally deal with a changing environment

Advocate relentlessly for the “right thing” to do on behalf of our students

Remain engaged and informed to ensure delivery of accurate information

Adhere to University policies, practices, and core competencies

Uphold our culture and core values

Assist with commencement ceremonies and reception events

Attendance, punctuality, reliability and onsite presence are essential functions of this role

Other duties, responsibilities or activities may be assigned at any time with or without notice

Minimum Qualifications:
Bachelor’s degree

Ability to build relationships

Ability to receive and apply feedback

Strong technological skills

Preferred Qualifications:
1-2 years of experience in a professional setting including:
customer service background

admissions or sales

higher education, advising, tutoring, or counseling

Please note that a background check is required for employment.