Southwestern Interiors Hiring for Order Entry Associate Job at Lewisville, TX Full Time

Job purpose

Provide dedicated assistance to assigned accounts through exceptional customer service. Cross-train in each role within the customer service department in order to create a cohesive team.

Duties and responsibilities

• Use Measure and spreadsheets provided by the Sales department to get measurements for each house
• Verify Measure plan is correct before exporting
• Schedule jobs & confirm builder/homeowner contact information
• Allocate stocking material to job in a timely manner
• Create new work orders in RFMS to reflect selection sheets
• Communicate with the Sales department and the builder when product issues arise
• Troubleshoot as needed regarding backordered material, problems with installations, repairs, shortages, etc.
• Continuously update and confirm accuracy of internal notes in RFMS
• Be readily available and situated at designated work station to answer all incoming calls and inquiries during regular business hours (excluding breaks)

Qualifications

Required Education & Experience:

• High School Diploma or GED, or one to 12 months of related experience or training, or equivalent combination of education and experience
• Previous experience using Microsoft Office and Outlook

Required Skills & Abilities:

• Excellent customer service skills
• Strong verbal and written communication skills
• Ability to prioritize tasks and take initiative
• Willingness to assist other team members when necessary
• Ability to remain seated at a computer workstation for extended periods of time

Preferred Qualifications:

• Experience using RFMS and Measure
• Some knowledge of flooring/floor covering
• Previous experience in a customer service role

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 7:30 a.m. to 4:30 p.m.

Job Type: Full-time

Pay: $15.00 – $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Data Entry: 1 year (Required)

Work Location: One location