Spark Advisors Hiring for Spark Member Navigator at Remote Full Time

Spark’s mission is to democratize seniors’ digital access to expert, trusted advice for every step of their post-retirement journey. To do so, we’re building a digital platform enabling top independent agents to reach and advise seniors at scale with the assistance of our exceptional coordinators. The Spark Navigator serves as the liaison between the customer and our fleet of licensed agents to navigate seniors through the often confusing Medicare process. The best candidate for this role is an individual who is flexible, able to work independently and adapt in quickly changing environments.

Responsibilities

● Handle inbound and outbound phone calls from Medicare members with a focus on providing an exceptional customer experience utilizing active listening and communication skills

● Assist Medicare members with navigating their benefits, through phone, email, and text channels

● Place outbound calls to list of targeted members to achieve monthly goals
● Supporting members with external assistance application completion, documentation, and education
● Leverage foundational medical insurance concepts and customer service techniques to troubleshoot any customer inquiries and ensure members’ issues are resolved
● Ability to utilize a customer relationship management system and other software to effectively triage support requests from agents
● Provide a pleasant post-enrollment experience for members
● Maintain a high level of punctuality by adhering to the company’s attendance policy and demonstrating the ability to be flexible with scheduling
● Adheres to the core values and mission of Spark and incorporates into daily decision-making and initiatives

Qualifications & Skills
● 2-3 years of experience working in contact centers and customer service operations, preferably in healthcare
● 1-3 years of experience working with Medicare’s population, preferably in a call center setting
● Excellent verbal and written communication skills
● Ability to accurately document call information and navigate multiple lines of work efficiently to deliver on team SLAs
● Quickly adapts to new technologies, workflows, and troubleshooting technical issues

● Self-starter able to work independently without much supervision
● Ability to type 35 words per minute or more

Remote Requirements
● Ability to work 40 hours a week and/or overtime (when offered)
● Must have a designated, quiet, and HIPPA-compliant environment to work free of distractions
● Must maintain reliable, high-speed internet connection (Min. 50 Mbps)

● Headset with a noise-canceling microphone

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

• Health insurance
• Paid time off
• Work from home

Shift:

• Evening shift

Weekly day range:

• Monday to Friday

Experience:

• Medicare: 1 year (Required)
• Healthcare: 1 year (Required)

Work Location: Remote