Spark Power Hiring for Service Quality Assurance Specialist – Traveling at Dallas, Texas Full Time

Service Quality Assurance Specialist – Traveling 

The Service Quality Assurance (SQA) Specialist is responsible for assessing and evaluating technical quality and safety for the Renewable Line of Business (LOB). They monitor the technicians and activities within LOB, and they are the subject matter experts for field technicians and are expected to provide support where necessary. They work closely with the SQA Lead, Operations Management, Talent Development and HSE Specialists, to efficiently plan and execute best practices, assessments, audits, and corrective actions for the LOB. This role has a requirement to travel a minimum of 85%.  

What will you do as a Branch Manager at Spark Power? 

• Support quality of service for installations, preventative maintenance (PM), corrective maintenance (CM) or renewable technology projects.  

• Provide recommendations for installations, preventative maintenance (PM), corrective maintenance (CM) or renewable technology projects to improve quality and safety or gain efficiencies or productivity.  

• Complete reports as required to document site conditions, areas for improvement, technician negligence, etc. 

• Provide up-to-date information to the management team regarding service quality for designated Region. 

• Participate in the development of Job quality plans, Job Hazard Analysis (JHA)s, and Standard Operating Procedures (SOP)s. 

• Perform daily drop-in inspections to various sites and jobs to ensure adherence to maintenance standards and safety documentation, including tailgate meetings and electrical work permits (LOTO). 

• Audit technician’s PPE, tool and equipment for any damage and proper use.  

• Perform random quality inspections for customer review. 

• Provide professional feedback and support to clients as necessary. 

• Participate in the Spark Power Renewables accreditation program.  

• Support Regional Supervisor in field technician performance evaluations as related to technical competency and technical performance. 

• Perform a combination of Operational and Service Quality duties as assigned  

• Deliverables as it pertains to management-identified metrics. 

• Performs other duties as assigned. 

Spark Power Employee Benefits and Perks:  

• Diverse and exciting industrial, commercial and institutional customer base 

• Competitive Wages 

• 401K with company matching 

• Company Profit Sharing 

• Excellent benefits package with flexible options and wellness spending accounts 

• Growing company with consistent work and career advancement opportunities  

• Continuous training and skills improvement including Spark U and external training certifications 

• Uniforms and uniform cleaning service provided 

• Tool and Safety Boot allowance 

• Corporate discounts (hotels, travel, insurance, retail) 

• Company vehicle and cell phone 

• Transfer and relocation opportunities 

• …much more 

Skills & Abilities: 

• Communication — Excellent written, verbal, telephonic and digital contact with superb customer service skills. 

• Leadership – The ability to motivate employees to get results while being constructive and supportive. 

• Critical Thinking – Methodically and strategically approaching problems and tasks and making quick decisions to solve challenges. 

• Conflict Resolution – The ability to manage conflict well, define and identify conflict styles and causes, and generate resolutions that meet all parties’ needs.  

• Time and Priority Management – Balancing workloads and time constraints while managing and delegating when needed. Efficient use of time and resources to implement the pre-thought-out plan.  

• Problem-Solving – The ability to notice problems and the root causes early and produce a plan to correct the issue. 

• Attention to Detail — The ability to spot details at close and far range, noticing settings, operations, and site conditions that are different than the norm and adjusting accordingly. 

• Digital literacy — Proficiency with computers in general, i.e., Microsoft Excel, Word, PowerPoint, outlook, applying firmware updates, writing reports, Proficient in mobile application usage in either Apple or Android, accessing devices via ethernet or Modbus. 

Qualifications: 

• Grade 12 high school diploma or equivalent. 

• Minimum 3 Years of hands-on experience with BESS, Solar and Wind Turbines.

• Post-secondary education with an electrical or mechanical base is an asset. 

• C. Tech or CET certification Through OACETT an asset. 

• Knowledge of the National Electric Code (NEC.) 

• Knowledge of Occupational Safety and Health Administration. 

• Valid D Class Driver’s License with a clean driving record.  

• Knowledge of the NFPA 70.  

   

Physical Requirements and Environmental Conditions: 

• Must be able to lift 23kg. 

• Proper ergonomics, as well as hand and body dexterity. 

• Work in various conditions, indoors and outdoors with extremes in temperatures, in businesses, schools, institutions, factories, and construction sites. 

Direct Reports: 

• No direct reports. 

• Responsible for guiding technical staff in relevant areas. 

   

We are an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.