SpineOne Hiring for Patient Scheduling Coordinator at Centennial, CO Full Time

SpineOne is hiring an Experienced Patient Scheduling Coordinator to join the Patient Services team. We are looking for an enthusiastic and confident person who feels comfortable in a fast-paced setting.

At SpineOne we take that extra step to make sure we care for our patients and each other. We have a culture of mutual respect, appreciation and understanding that every team member plays a part in our success. SpineOne promises to provide first-class, specialized and personalized care to our patients. The Experienced Patient Scheduling Coordinator has the important role of opening the door to all of the services we have to offer our patients.

Experienced Scheduling Coordinators at SpineOne:

Provides excellent customer service to patients, co-workers, physicians and clinical staff.

Schedules patient appointments for both physicians and ancillary departments appropriately and accurately.

Collects and updates all necessary patient demographics, insurance, and clinical information.

Ensures appropriate clinic staff has accurate patient information as to the nature, severity and duration of concern.

Communicates with patients to keep them apprised of the status of their appointments.

Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.

Communicates with management when necessary to ensure a successful patient visit.

Communicates with clinicians to ensure that patient appointments are accurately scheduled.

Maintains knowledge of SpineOne clinical operations, insurance procedures, and clinical terminology..

Duties and Responsibilities:

• Obtain, upon initial call, all necessary patient demographics to schedule an appointment for a new patient using a new patient contact form.
• Obtain all past medical history pertaining to reason for upcoming appointment; surgeries, previous injections and imaging for all new patients.
• Obtain surgical records, outside imaging reports and CDs pertaining to reason prior to the patient’s upcoming visit.
• Prep new patient chart with all necessary records prior to patient’s visit.
• Properly educate the patient regarding appointment time specifications.
• Make necessary reminder calls to patients.
• Properly educate the patient with general procedure preparation and time specification information.
• Properly document any appointment reschedule or cancellation.
• Schedule all procedures, imaging studies, exams and follow-up appointments as necessary.
• Make outgoing reminder calls to new patients.
• Reach out to inquiries from the company website, chat or fax within a reasonable amount of time.

Education and Experience Requirements

*2+ years of scheduling experience in a medical office is preferred, but not necessary

• High school graduate or equivalent.
• Exceptional customer service skills and telephone etiquette.
• Previous experience in health care office, scheduling preferred.
• Knowledge of medical terminology is preferred.
• Ability to work within the team independently.
• Ability to handle confidential information.
• Ability to handle multiple tasks.
• Ability to use a computer, multi-line phone system, and other office machines.
• Excellent professional, organizational, and communication skills.
• Strong interpersonal skills.
• Knowledge of HIPAA rules and regulations.

Knowledge, skills and abilities necessary to be successful:

• Utilizes time effectively
• Maintains dress and appearance according to standards as observed by management.
• Maintains work area and equipment in a clean and professional manner.
• Strives to be professional, courteous, helpful, and cooperative.
• Adheres to standards of business conduct and code of conduct.
• Diffuses or resolves conflict by appropriately communicating with those involved.
• Accepts constructive criticism and gives suggestions in a professional manner.
• Follows established policies and procedures with regard to attendance and tardiness.

Job Type: Full-time

Pay: $18.00 – $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location