Springborn Staffing Hiring for Data Entry at Belfast, ME Full Time

CSRDP Representatives support several front-line work types within the Claim Submissions & Remittance Deposit Processing organization. At a high-level, the representative is primarily responsible for executing various transactional responsibilities (both manual and equipment facing) in accordance with established policies and standard operating procedures while meeting department performance standards. The bulk of the representative’s responsibility involves processing or preparing incoming healthcare payments in preparation for depositing or the processing of outbound paper claim submissions to send on behalf of clients. All Representatives are expected to begin assignments within our Document Handling area, where we support the extraction, sortation and batch creation of several thousand client payments, EOBs and correspondence per day. Although DH is the starting point for most, there are times in which business needs necessitate assignment changes. We may hire directly to fill these needs or expect existing reps to fill them. All reps are expected to conduct their work in a timely, efficient, accurate & safe manner. Reps can also expect to participate in various support roles as needed to ensure peers are supported and work is transported/distributed within work areas as appropriate.

Successful candidates must possess a positive attitude, action-oriented sense of urgency, attention to detail, flexibility, dependability/reliability and excellent time management skills while demonstrating personal ownership/accountability and adaptability in response to changing work conditions, assignments and learning opportunities.

Essential Functions (Duties and Responsibilities)

85% Perform various transactional processing tasks to support the preparation/processing of inbound healthcare payments and outbound claim submissions following all policies and standard operating procedures while meeting department performance expectations. Although duties/responsibilities can vary, core tasks involve:

• Standardized manual extraction, sortation and batch creation of bulk client payment information
• Run equipment to sort, slice, extract, and scan materials for processing
• Manually apply signatures to documents as directed/authorized on behalf of clients
• Acting in a support role capacity (transporting/delivering work, assisting with New Hire onboarding)
• Sitting/standing or walking 8-10 hrs./day with ability to occasionally lift 35-50lbs

10% Be an active and engaged participant in monitoring/adjusting performance to meet department performance standards. Participate in Department Training opportunities to increase proficiency, skills and/or responsibilities in response to business needs/conditions; always seeking continuous improvement

5% Be and active and engaged participant in ensuring understanding of all policies, procedures, expectations and miscellaneous department & company communications, initiatives and requirements

Education & Experience Required

• High School Diploma or GED equivalent
• Strong work-ethic including attendance, punctuality & productivity
• Transactional work experience a plus (e.g. queue based, numbers focused, assembly line, etc.)
• Experience in a professional environment; demonstrating respect, professionalism, integrity & maturity

Knowledge & Skills

• Strong Interpersonal and relationship building skills to support a respectful & inclusive workplace and team environment; consistently demonstrating professionalism, respect, integrity, and maturity
• Strong bias for action with willingness/ability to start and maintain standardized work in a timely, productive manner without losing focus
• Demonstrate a Positive attitude and willingness/ability to take on new opportunities and challenges with a sense of urgency, high energy, and enthusiasm
• Ability to holding self and others accountable to meet commitments and expectations. Freely communicates the status and completion of tasks and assignments ensuring work is done correctly
• Ability to communicate opportunities to address/remove obstacles, communicate suggested direction/delegation opportunities (with Managers/Support staff) and actively seek to clarify/understand desired outcomes of the role
• Ability to adapt approach and demeanor in real time to match shifting demands of different/changing situations; demonstrating flexibility, poise and a sense of humor in a fast-paced environment
• Actively learn through experimentation, successes and failures. Open to ask questions and seek/receive feedback to support learning
• Basic ability to navigate MS Office Suite (Outlook, Word, Excel, PowerPoint)
• Effective written/verbal communication skills; the ability to write in cursive is preferred but not required
• Flexibility & dependability to cover a six-day operating footprint including periodic Saturday availability
• Mechanical and/or Systems aptitude desired but not required

Remittance Representative Addendum

Temporary Employees

The following information is intended to provide an overview of tasks to be performed by Temporary Employees within Financial Processing Services:

• Temporary employees are a short-term solution with varying assignment durations lasting ideally less than two months
• We seek to fill gaps in workflow areas that are high impact but require only basic training; this typically involves learning a subset of the work performed in one or more work areas (i.e. specialization)
• Assignments may include one or more workflow areas dependent upon business needs
• Typical work experiences will include up to 5 days per week, 8-hour shifts but both are subject to reductions (e.g. fewer than 5 days per week and 4 to 6-hour shift lengths) dependent upon volume

Example Workflow Areas/Tasks Temporary Employees may be assigned to:

Inbound Mail Handling: Operational Footprint 6:00AM to 2:30PM M-Saturday
Scheduling availability requirement: Up to 5 Days, 8 Hour shifts, Saturday availability required.

Primary Responsibility

• Slice bulk mail; interface with productivity software and Industrial mail slicer
• Each operator will access mail trays weighing aprx.15-20 LBSs; scan Tray ID, prepare and feed stacks of envelopes through automated slicing while monitoring flow counts to replace tray with sliced mail
• Operators will be expected to process between 6.6-8K units per hour dependent upon work type

Document Handling: Operational Footprint: 7:00AM-3:30PM M-F, Flex start (as early as 6:00AM M-W)

Scheduling availability requirement: Up to 5 days, 8-hour shifts, Saturday availability encouraged

Primary Responsibility

• Mail Extraction: Primarily seated work, each operator opens mail, extracts and sorts contents to assemble batches for digital image conversion

o Requires strong focus & attention to detail

• Claim Signing: Manually apply signatures on behalf of clients

o Requires Cursive writing ability

Image Processing: Operational Footprint: 8:30AM-5:00PM, M-F,
Scheduling availability requirement: 5 Days, 8-hour shifts, Saturday availability encouraged

Primary Responsibility

• Scanning Resource:

o Requires standing/walking, pushing a cart for duration of shift and ability to lift to 35-50LB boxes
 Work Runs: picking up & organizing completed batches (paper bundles), lifting full boxes to arrange on racks; cycling every 10-15 minutes dependent upon workflow

• Batch Pulling

o Requires standing/walking, and ability to lift 35-50LB boxes
 Must be attentive to detail with ability to match identification criteria; verify payment/correspondence information (check number/amount, account numbers, etc.)

Print Operations: Operational Footprint 6:00AM-2:30PM, M-F
Scheduling availability requirement: Up to 5 Days, 8-hour shifts, M-F

Primary Responsibility

• Claim Signing & Collation: Primarily seated work requiring ability to lift 30LBS; manually apply signatures on behalf of clients; arrange documents in sequence

o Requires Cursive writing ability & attention to detail

• Manual Insertion: Insert Documents into envelopes
• Data Entry and Basic Research:

o Requires attention to detail and basic computer skills

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location