SPS Commerce SPS Commerce is an EEO Race/Gender/Veteran/Disability Employer US Job ID 2021-5959 Category Customer Success # of Openings 1 Description The Senior Project Manager is a key member of the Integrated Implementation team and leads implementations for EDI and ERP integration projects for SPS Commerce Microsoft Market Clients. A key focus of this position is Managing a broad and dynamic workload, in-depth analysis work and incorporation of strategic goals where applicable. Sr. Project Managers should have a background in business skills and processes, management, budgeting, and analysis. This is a fully remote role; you can be based anywhere in the US. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Does this sound like you? * You don’t listen to respond; you listen to understand and get to the root of conversation. * You enjoy process improvement and are motivated by driving change in evolving environments. * You’re a straight shooter who uses your relationship building skills to quickly establish trust. What is the day to day like? Responsibilities include using best practice project management methodologies and processes for all SPS Commerce programs, including defining project scope, objectives, business outcomes and high-level milestones. Extensive interaction with clients and internal sales, functional team, technology, and support teams will be required. * Be a true project leader as the main source for the project taking on high profile, large projects. * Manage day-to-day project tasks for implementing E-Commerce solutions from close of sale through handoff to customer support. * Project Plan: Create and maintain project work schedules, track customer requirements, and translate customer requests into project deliverables. * Coordinate delivery aspects of the implementation project to ensure deliverables are completed on time while managing project risks and issues. * Process Management: Define and communicate expectations for productivity and quality measurements. Address process breakdowns in a timely and thorough manner. Champion the adoption of consistent processes across the team and organization. Demonstrate the ability to apply technical, professional, or product expertise to real work situations. * Leadership skills and judgment; understands the impacts of decisions as they relate to the broader organization and customer. Pro-actively add value with post-project analysis and drives for positive project outcomes, team results and effective change management. * Self-Leadership: Gain the confidence and trust of others through authentic, ethical, and empathic leadership, adapting effectively to change. * Build Collaborative Relationships: Build and leverage strong, lasting relationships with a variety of people inside and outside organization and create an environment in which people communicate honestly and openly and work collaboratively to reach a common goal. Be able to communicate effectively with all levels of an organization from C level executives to end users. What is required? * Bachelor’s degree and 5 years project management experience or 8 years of experience without a degree * Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation * Strong problem solving & analytic ability * Quality focused; detail oriente
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