St. Michael’s Hospital Looking for Clerical Assistant at Toronto, ON Full Time

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Clerical Assistant.

The St. Michael’s Hospital Family Health Team is seeking a dynamic, customer service oriented clerical assistant(s) at the Sumac Creek Health Centre location

Reporting directly to the Clinical Leader/ Manager, and in collaboration with the site Clerical Coordinator the Clerical Assistant will be responsible for performing a range of administrative duties:

Scheduling patient specialists appointments, procedures as well as outpatient follow-ups

Operating multi-line telephones

Greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action

Receiving and Scanning documents into the electronic medical record

Patient registrations and other duties as assigned

Utilizing computer equipment and various software packages, i.e. word processing, group wise, patient registration (ADT and PS Suite), spreadsheets to generate a variety of correspondence and reports.

QUALIFICATIONS:
Graduate of a recognized Office Administration program or equivalent required

Must have Medical terminology in order to transcribe and process physician orders.

Demonstrated ability to read, write and orally in English with the ability to communicate with patients and team members and operate multi-line telephones, respond to inquiries and redirect calls as appropriate.

Demonstrated advanced computer skills with advanced knowledge of word processing and Patient Registration ADT & PS Suite programs, i.e. Word, Microsoft Office. preferred

Previous clerical experience in a health care setting

Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.

Excellent customer service record with proven success working as part of a team.

Demonstrated commitment to and understanding of the mission and values of St. Michael’s Hospital.

Excellent attendance record.

Shifts are subject to change based on departmental needs.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto’s COVID-19 Vaccination Policy.