Standard Chartered Hiring For Digital Sales Manager at Singapore Full Time

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

The Role Responsibilities

As a member of the Singapore Retail Digital Banking Team, you will be required to manage Digital Sales for Personal Loan products.
Key roles and responsibilities are to grow digital sales volume and mix while optimising digital acquisition costs per lead across owned, paid, aggregator partners and more. The scope will involve managing Digital projects to build best-in-class digital on-boarding capabilities as well as leveraging on analytics to optimise Digital Sales funnel and identify Digital Sales opportunities.
You will be required to support the team in other digital related projects and initiatives. You will also be required to work closely with other stakeholders across different functions.
Responsibilities
The strategic intent of the role covers several areas of responsibilities and is responsible for the following:
Strategy

• Drive Personal Loan Digital Sales to grow mix and volume of digital acquisitions vis-à-vis total acquisitions across all channels
• Build and own a Digital Analytics framework for all Personal Loan products in collaboration Retail Analytics team to help Digital Marketing, Product, Segments, Operations and Credit with periodic assessment of our collective performance followed by effective communication and execution of campaign and optimization efforts

Business

• Regular discipline in leveraging Digital Analytics to track, monitor, analyse and report online sales funnel to identify opportunities to drive up digital sales for Personal Loans.
• Support digital sales optimization programs through following but not limited to the development and execution of A/B and multivariate tests using MarTech tools
• Forecast sales performance trends, set performance management standards and achieve ‘best in class’ online sales mix relative to total sales and increase our overall market share
• Propose and deploy new campaigns for online and mobile banking which are disruptive and highly effective
• Support the Digital team lead on on-boarding projects which involves external API built and collaboration with Regulators and/or FinTech partners
• Manage aggregator partnerships and maximize aggregators&rsquo sales potential

Processes

• Understand and optimize all existing Digital Sales journeys and processes, and work closely with cross-functional teams including Product, Operations, Credit, Tech and Group teams to craft new end-to-end Digital Sales Journey and Processes that maximize client experience and satisfaction

Risk Management & Governance

• Implement new digital capabilities, initiatives and campaigns in accordance to Retail Banking Risk Management framework and governance processes

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Digital Banking team to achieve the outcomes set out in the Bank&rsquos Conduct Principles: Fair Outcomes for Clients Effective Financial Markets Financial Crime ComplianceThe Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Retail Banking Products, Marketing, Analytics, Credit and Group teams

Our Ideal Candidate

• Bachelor&rsquos Degree or higher from a reputable university

Role Specific Technical Competencies

• 5 years&rsquo experience in managing personal loan products and digital sales for financial institution
• Digital campaign and project management experience
• Proven track record of driving sales and ROI
• Strong technical understanding of emerging digital capabilities in the personal loan space
• Knowledgeable in all digital technologies and emerging digital trends
• Commercial mindset and result-driven
• Exceptional analytical skills experience and command on analytics platforms and tools

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