This is a fully remote position.
The fundraising work of the Stanford Office of Development (OOD) underwrites every aspect of the university’s mission of teaching, research, service and patient care. The gifts raised help us offer one of the most generous financial aid programs in the United States and carry out groundbreaking research that benefits people worldwide.
Separately, the Stanford Alumni Association (SAA) reaches, serves and engages all Stanford alumni and students, and fosters a lifelong intellectual and emotional connection between the University and its graduates. We deliver the most effective alumni relations program anywhere in higher education, including a bimonthly magazine; online communication and networking tools; academic and social programming (on and off-campus); a worldwide travel/study program; and numerous Stanford-related products and initiatives.
Business Technology Services (BTS) serves the technology needs of OOD & SAA. In addition to ongoing support, BTS, in partnership with Stanford’s University Information Technology organization, is accountable for the implementation of the ADAPT Program (Alumni and Development Applications Platform Transition). ADAPT is a multi-year program that will migrate Stanford’s 20+ year old PostGrads database and all its associated systems and processes (e.g., gift-processing, web presence, constituent management, event management, etc.) to a Salesforce platform or inter-related systems. The services BTS provides, enable OOD, SAA, and their campus partners to better serve, steward, and digitally engage the university’s donors and alumni.
The Customer Service Representative is a member of the Technology Support & Training (TST) team within Business Technology Services. Under direct supervision, the Customer Service Representative responds to telephone, email, and online general inquiries from Stanford Alumni and Donors, related to Stanford alumni web sites, alumni directory, alumni email accounts, and the Giving to Stanford web site. The Customer Service Representative also manages simple requests submitted by OOD and SAA staff that are related to computer hardware, software, and applications and systems used for alumni engagements and fundraising efforts; escalates complex requests appropriately. The Customer Service Representative may also work on small projects.
Your responsibilities include:
To be successful in the role you will bring:
Work Standards:
This remote role is open to candidates anywhere in the United States. Stanford University has five Regional Pay Structures. The compensation for this position will be based on the location of the successful candidate. The expected pay range for this position is $63,000 to $89,000 per annum. Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.
Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:
How to Apply
We invite you to apply for this position by clicking on the “Apply for Job” button. To be considered, please submit your résumé and a one-page cover letter along with your online application.
As demonstrated by the IDEAL initiative (Inclusion, Diversity, Equity & Access in a Learning Environment), we believe that diversity and excellence go hand-in-hand and we hire individuals with a commitment to work effectively with colleagues and donors from diverse backgrounds. A major Silicon Valley employer, Stanford seeks people committed to excellence and to improving our world. In turn, the university is committed to supporting its employees as they develop their careers and enrich their lives. https://ideal.stanford.edu/
The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
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