Stanley Black & Decker Hiring for Order Entry Specialist – Remote Job at Baltimore, MD Full Time

Order Entry Specialist, Baltimore, MD – Remote – Monday – Friday, 8:30 AM – 5:00 PM or 9:00 AM – 5:30 PM EST

Make A Difference For Those Who Make The World™

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of 56,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.

What You’ll Do

The Stanley Black & Decker Storage Solutions Team of the Global Tools & Storage (GTS) Division is growing in dynamic new ways and we recognize that the right people, offering their expertise and ideas, will enable us to continue our success. Stanley Black & Decker is one of the world’s most recognized and trusted brand names. We pride ourselves on providing exceptional customer service.

As the Order Entry Specialist, you will support our Customer Service daily operational rhythms. This includes entering and maintaining customer account information for orders, entering & processing orders into our various order intake systems, and contacting customers for missing order specifications via various channels using designated ERP, operating systems and web-based tools.

Success in this role will include the ability to research answers using multiple resources to process orders in a timely manner. This individual will be required to work in a fast-paced environment, have an attention to detail and be well organized. In addition, must demonstrate proficiency in written and verbal communications, along with the ability to utilize, learn and adapt to business processes, product and technology. You’ll get to:

• Order Processing

• Read and understand incoming POs and align POs to quotes and drawing (if applicable)
• Process incoming orders in a timely manner
• Ability to process product levels 1-4 accurately with minimal supervision
• Ability to profile orders when required
• Process and handle customer requests, orders, and other customer related matters pertaining to order coordination and logistics.
• Act as a liaison with operations, sales personnel, and other partners to meet and exceed customer expectations.
• Communicate daily as needed with internal team, sales, and customers pertaining to missing product information on orders.
• Consistently hitting KPIs
• Maintain working knowledge of all company products, services, and processes.
• Develop proficiencies in learning and processing cross branded orders
• Other duties as assigned by management.
• Administrative Support

• Assist and support teams with programs, affiliate and partner requests, and other work assigned by management.

Who You Are
You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:

• 2+ years worth of experience within order entry/customer service environment
• Previous Industrial experience preferred
• Requires High School Diploma or its equivalent
• Ability to work flexible work hours and overtime if needed
• Minimum of 12 months in current role (internal applicant)
• Can work independently with some supervision
• Proficient in Microsoft Office; Excel, PowerPoint, Word, etc.
• SAP & Salesforce, preferred
• Interpreting KPI’s
• Willingness to assist new team members and peers, including some training
• Strong communication skills
• Attention to detail
• Patience and a Positive Attitude
• Willingness to learn and take initiative
• Exercise good judgment
• Goal-Orientated
• Customer Focused
• High knowledge of company products, services, policies and processes

What You’ll Receive
You’ll receive a competitive salary and a great benefits plan:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.

How You’ll Feel
We want our company to be a place you’ll want to be and stay. Being part of our team means you’ll get to:

• 
  Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• 
  Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
• 
  Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• 
  Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools and storage company and #2 security solutions provider, with a leading presence in engineered fastening. We’re visionaries. Industry 4.0 innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
#LI-SM3
#LI-Remote
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

85638BR

Corporate – Global Ops GTS

1

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

Customer Service

Customer Service

USA

Nonexempt