Starbucks Hiring for Partner Resources Specialist – Partner Relations (U.S. or Canada Remote) at United States Full Time

Job Posting

: Dec 16, 2022

Job Posting End Date

: Dec 31, 2022

Location

: United States

Is this role eligible for remote or hybrid work? : Yes-Remote

Starbucks – Generalists

Schedule

: Full-time

Pay Range : $25.19 – $42.79/hour

Bonus Eligible : No

Partner resources specialist – Partner Relations

Now Brewing – #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

Partner Relations is a Center of Excellence (COE) focused on employee relations. The team supports leaders and partners (employees) in bringing the partner experience to life every day within Starbucks.

This job contributes to Starbucks success by providing support for the effective delivery of Partner Relations programs and services. Models and acts in accordance with Starbucks guiding principles.

As a partner resources specialist, you will:

• Gather relevant information about reported partner issues to assess case priority and to support the appropriate Partner Relations expert for consultation or further investigation.
• Support investigation process by partnering with appropriate partners to research relevant components of investigations and locate supporting documents, video, or necessary data to reach a sound resolution.
• Serve as a liaison for cross functional teams to help streamline and establish practices to promote standardization and efficiency around partner resources practices; collaborates with generalist team, PRO centers of excellence and specialist functions to enhance the Partner Relations experience.
• Contribute to process improvements through creation and/or revisions to Partner Relations related templates, SOPs (standard operation procedures), reports and presentations.
• Support implementation of Partner Relations programs, processes, and other initiatives.
• Track Partner Relations investigation activity, conducts research, and prepares reports.
• Participate in other project work as assigned.

We’d love to hear from people with:

• Human Resources systems and administration experience – 2 years
• Experience working in a customer service environment – 2 years
• Intermediate skills using Outlook and MS Office applications
• Proven strengths in detail orientation, planning and prioritizing
• Ability to communicate clearly and concisely, both orally and in writing
• Experience in resourcefulness and research competence
• Proven ability to quickly establish effective working relationships, including by phone or electronic communications

Things to know about this role:

• This role is home office-based in any city in the U.S. or Canada.
  • If home office-based, partner must have reliable, stable internet service.

The pay range for this position may be narrower than that displayed, depending on where the work is performed.