State of Arizona Looking for CUSTOMER SERVICE REPRESENTATIVE at Bullhead City, AZ Full Time

• Learn to process credentials and title work, which includes examining documents and applications for accuracy, validity, and security required to meet and adhere to ADOT and MVD rules, statutes (ARS Title 28), policies and procedures.
• Learn to answer customer questions and provide customer service for vehicle or credential records through system research, document review, and service history.
• Data entry and review is required.
• Learn to administer testing including operator knowledge and skills testing. Conduct level I vehicle inspections to include VIN validation.
• Capture customer’s photo, signature, and application information for credential eligibility/ issuance.
• Learn to determine, collect, and evaluate fees, use general accounting procedures to balance accounts.
• Secure and protect all personal identity information (PII) and inventory.
• Learn to participate in process improvement activities, including the use and application of the Arizona Management System (AMS). Identify potential gaps in process recommending solutions to gain efficiencies, reduce cost, and increase customer service.

Knowledge in-

• Knowledge of or the ability to learn ADOT MVD rules, regulations, processes, and procedures. Knowledge of or the ability to execute customer service principles and best practices

Skills in-

• Skills in communication both verbal and written with a customer centric focus.
• Typing or keyboarding at a rate capable of keeping pace with expected productivity for CSR.

Ability to-

• Ability to adapt and embrace a changing environment, processes and procedures.
• To stand or set for long periods and work outside when necessary.
• To excel in an office environment including operating a PC, proprietary MVD software, and other office equipment.

The ideal candidate for this position will have:

CSR 1 – starting salary $30,334.72

• Entry level training position requiring no experience.

CSR 3 – starting salary $34,188.96

• One year previous MVD experience in T&R and DL or upon successful completion of training and adherence to performance standards (typically 6 months)

The Arizona Department of Administration offers a comprehensive benefits package to include:

• Sick leave
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance