State of Indiana Hiring for BMV Customer Service Representative 2 at Tipton, IN Full Time

Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

At the State of Indiana, we don’t just talk about diversity and inclusion – Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. We are proud to be an equal opportunity employer.

About the Bureau of Motor Vehicles:
The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

Invest in our employees

Engage our customers

Provide sustainable systems

Embrace product innovation

About the Job

As the Customer Service Representative 2, you are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. You will evaluate the customer’s knowledge and ability to adhere to traffic laws in a calm and patient manner. When not facilitating exams, the you will be at the front line, processing transactions for customers.

A Day in the Life:
The essential functions of this role are as follows:
Administer skills tests and evaluate driving skills

Assist customers with vehicle/watercraft titles and registration needs

Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles

Attend training classes and/or take certification tests as required

Maintain privacy of customer and all related records

Substitute for Customer Service Representatives as needed

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

What You’ll Need for Success:
High school diploma or equivalent

Must be 21 years of age or older

Must possess a valid State of Indiana driver’s license for at least the preceding 12 month period

Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

Customer service experience

Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.

Must be familiar with the operations of all types of motor vehicles

Working knowledge of Indiana driving laws

Top-notch communication skills

A high level of critical thinking and the ability to troubleshoot

Ability to process cash and card transactions

Benefits of Employment with the State of Indiana:
The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) and vision/dental coverages

Wellness program (offers premiums discount for the medical plan)

Health savings account (includes bi-weekly state contribution)

Deferred compensation account (similar to 401k plan) with employer match

Two (2) fully-funded pension plan options

Group life insurance

Employee assistance program that allows for covered behavioral health visits

Paid vacation, personal and sick time off

Competitive leave policies covering a variety of employee needs

12 company paid holidays, 14 on election years

Qualified employer for the Public Service Loan Forgiveness Program

New Parent Leave

Free Parking

Free LinkedIn Learning

Equal Employment Opportunity:
The State of Indiana is an Equal Opportunity Employer.