Stats Perform Hiring for Live Support & Monitoring Analysts Job at Limerick , Ireland Full Time

WHAT’S YOUR NEW ROLE ABOUT?

As a Live Support & Monitoring Analyst, you will be responsible for applying yourself to projects across our business process department. You will plan, create processes, execute, and then refine the process before we complete or pass the project to a different area.

Tasks like live monitoring and reporting on latency, accuracy and consistency of our data being pushed to customers. Quality control on our products and population of data and video to our internal and customer facing products. Answering Client and internal client queries and tickets in a targeted and timely fashion.

The successful candidate will be working within a fast paced, exciting and highly productive environment. This is a demanding, responsible, varied, exciting and challenging role where a passion for sport and betting is beneficial.

This role is live sports calendar based, so will include weekend and night shifts.

HERE’S YOUR ROLE BROKEN DOWN (NOT ALL OF IT, JUST THE MOST IMPORTANT STUFF)

• Live monitoring using Stats Perform products and client sites.

• Updating live reports using the Microsoft suite and sharing with the business.

• Planning daily coverage and workloads – including video sources.

• Escalating issues of note immediately and through the right channels.

• Displaying a professional attitude and enthusiasm.

• Creating process documents for each coverage and monitoring task.

• Liaising with other areas of the business to discuss your findings and reports.

• Meet or exceed all performance and production goals and delivering to the organisation set standard.

Page Break

DO YOU HAVE THESE ESSENTIALS?

• Sound knowledge of Microsoft office applications [specially Outlook and Excel].

• Sound knowledge of variety of sporting events.

• Ability to prioritize and multiple tasks.

• Confident in handling email enquiries.

• Strong attention to detail in a fast-paced environment.

• Leaving Cert qualification or equivalent.

• Comfortable with numbers and mathematics.

IT WOULD BE GREAT IF YOU HAD THESE DESIRABLES TOO

• A knowledge of betting and betting sites.

• Strong planning and forecasting skills.

• Strong knowledge of social tools such as Twitter and good google research skills.

• Have the discipline to work as part of a team, to tight deadlines, in a high-pressure environment.

• Good writing skills.