Steamship Authority Hiring for MIS USER SUPPORT at Falmouth, MA Full Time

MIS USER SUPPORT

The Steamship Authority is seeking qualified applicants for the full-time, permanent, non-union position of MIS User Support at the Administrative Office Building in Falmouth, MA.

Duties and Responsibilities:

* Provide front line telephone technical support.

* Responsible for level 1 and 2 support (hardware and software) by direct assistance to all users. Refer issues which require additional support to the department’s HELPDESK.

* Assist users with security and system access.

* Maintain various logs and schedules for the IT department.

* Procure IT related equipment and items for the entire organization.

* Receive inventory and enter details into the department’s inventory management system.

* Manage support contract renewals.

* Manage supplies.

* Prepare invoices and purchase orders for review.

* Requires working and communicating with all levels of users from all departments.

* Work with various consultants and vendors for problem reporting and solutions.

* Assist with Steamship Authority’s cell phone activations and deactivations.

*Ability to meet deadlines, work independently within a team environment.

* Perform other duties as required by supervisor.

* Must be available during emergency events as required.

Required Knowledge:

* Must be proficient in use of vacrious computer PC software programs especially Microsoft Office, Microsoft NAV.

* Must have a good understanding of computer components and be able to deal with a variety of user issues relating to components.

* Basic procurement and accounting.

Supplemental Information:

The Steamship Authority requires employees to obtain and maintain full COVID-19 vaccination as a condition of employment.

Interested parties may obtain an application or submit a letter of interest and resume at [email protected]

Human Resources Office

Steamship Authority

228 Palmer Avenue

Falmouth, MA 02540

EOE

Job Types: Full-time, Permanent

Pay: $38,800.00 – $48,500.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend
• Monday to Friday

Ability to commute/relocate:

• Falmouth, MA 02540: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location