Steel Blue Hiring for Customer Service Officer / Sales Administrator at Houston, TX Full Time

Steel Blue, Australia’s leading safety footwear brand, are seeking a Part-time Customer Service Officer / Sales Administrator to join our trail blazing USA Team for 20-25 hours per week.

Steel Blue are the market leader in Australia with distribution networks worldwide. Our company values and ‘down to earth’ mentality are the ingredients for a trustworthy product and an employer of choice. From the USA Headquarters in Houston TX, Steel Blue passionately builds on their expansion across America.

To support sales and distribution, we are currently looking for a Part-time Customer Service Officer / Sales Administrator. The role will report to the Office Manager and be supported by the Australian based customer service & supply chain divisions.

About the Role:

This role will provide customer service and sales administration support to our USA customers and sales representatives. The role requires 20-25 hours per week, with flexibility around days and times. The successful applicant will be able to demonstrate an ability to work independently and have a passion for quality customer service.

Key Responsibilities – Customer Service:

· Process customer orders accurately and efficiently

· Respond to phone inquiries

· Liaise with sales team on customer requirements and order scheduling

· Provide timely and accurate order updates to customers

· Update pricing information on computer systems

· Maintain accurate customer records and sales data

Key Responsibilities – Sales Administration:

· Process customer product returns

· Process order payments

· Assist in the preparation of sales reports and other documentation

· Order and distribute marketing materials

· Liaise with sales partners/agents in relation to stock requirements

· Source solutions for back orders and liaise directly with customers

Skills and Experience Required:

As the successful candidate, you will have:

· Minimum of 3 years’ experience in a similar role, preferably in a related industry

· Exceptional customer service and communication skills, with an ability to build rapport and strong working relationships with others

· Proactive, can-do, positive and friendly attitude and approach

· Sound computing and data entry skills, including Microsoft applications i.e. Word and Excel

· Ability to seek to resolve issues and manage difficult situations professionally

· Ability to work independently

· Business fluent Spanish language skills would be highly desirable

The successful applicant will receive $18-$20 per hour, depending on experience. Employee benefits include discretionary bonus scheme & 4 weeks (pro rata for part time) paid annual leave per year!

To apply, please submit a covering letter and resume detailing your experience and skills relevant to the role. Applications close on Friday 27 August 2022, but we reserve the right to extend or close this advert earlier if required.

Steel Blue is an equal opportunity employer and we encourage qualified candidates of all backgrounds and abilities to apply.

Job Type: Part-time

Salary: $18.00 – $20.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Paid time off

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• Customer service: 2 years (Required)

Work Location: One location