Stefanini Looking for Desktop Support Specialist at San Francisco, CA 94105, USA Full Time

Job Description:
• Provide swift and professional deskside IT support
• Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
• Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
• Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
• Collaborate with other support groups across global locations to help troubleshoot client issues
• Utilize tools for building, monitoring and troubleshooting client devices
• Participate in Disaster recovery testing exercises
• Upholding procedures for logging, reporting, and statistically monitoring desktop operations
• Write technical support and client documentation in form of Knowledgebase articles
• Meet or exceed expected customer service levels
• Other duties as assigned by the Level 2 Support Manager.

Technical Skills:
• Break / Fix – L1 and L2 issues.
• Resolve Hardware / Software issues.
• Connectivity issues – VPN, Soft Phones, Remote Desktop, VDI.
• Ticketing System (ServiceNow).
• Asset Tracking / Inventory Management.
• Office 365.