Storyteq Looking for Account & Customer Success Manager, Global Martech Company at Takapuna, Auckland, New Zealand Full Time

Hi, we are Storyteq! 👋🏼

Storyteq is the world leader in Creative Automation technology, providing services to many of the world’s leading brands.

Our technology stack is constantly evolving to the changing marketing landscape and this is your opportunity to be at the forefront as clients demand more content with more personalization and localization, produced with more speed, efficiency, and accuracy.

The Storyteq APAC team now seeks a technically minded account manager to join our tight-knit team in our Takapuna office.

About The Job

We are looking for a technically minded Account & Customer Success Manager with at least 3+ years of experience, to handle daily support requests (through our ticketing system) and manage day-to-day system enhancement projects from our growing APAC client base. The successful applicant may be from a digital agency, development company, or client-side role where an understanding of software applications has been fundamental. They will also be a great communicator with a strong customer service ethic and the ability to develop strong client relationships through personality, responsiveness, and attention to detail.

As our Technical Account & Customer Success Manager, you’ll play a vital role in ensuring our APAC clients receive maximum value from our software. You’ll provide exceptional client service support, managing day-to-day servicing, production, admin & technical support, training, and account management requirements. Your technical background and experience working with SaaS products will be instrumental in quickly learning and understanding our platforms, identifying solutions, and delivering outstanding client support.

Requirements

Essential Skills

• Excellent verbal and written communication skills.
• Previous exceptional client/stakeholder relationships.
• Previous experience in marketing and technology.
• Intermediate or above experience with the Microsoft Office suite, especially Word, Excel, and PowerPoint.
• Qualifications in marketing, advertising, technology, strategic management, communications, or customer service.
• Natural multi-tasking abilities and ability to juggle client demands based on priorities.
• Tech-savvy and learn how software works quickly.

Essential Attributes

• Willing to go above and beyond to deliver outstanding customer service and results.
• Remains calm under pressure.
• Driven to exceed client expectations.
• Solutions-focused and a problem solver.
• Outstanding attention to detail.
• Take initiative.
• An appreciation of global time zones and an understanding that this can require work outside of normal working hours.
• Ability to work autonomously or collaborate as a team.

Other attributes include:

• You have a strong interest in marketing.
• You’re driven to exceed client expectations.
• You have excellent verbal and written communication skills.
• You have outstanding attention to detail.

Benefits

• Salary indication of $65-75k depending on experience.
• Four weeks of annual leave
• Hybrid working model – happy to discuss 4 days per week, or flexible working as an option.
• Excellent tools: High-end laptop and monitor, and everything in between
• Mental health and wellbeing support: Access to OpenUp

Come as you are!

We welcome and celebrate diversity in our team and ensure everyone receives equal and fair treatment, regardless of race, gender, identity, religion, sexual orientation, disability, age, or nationality.

We are not only committed to the diversity of talent in our team but care deeply about affecting change in the industry we operate in and the planet we all live on.

At Storyteq we encourage and enable numerous community groups that come together for like-minded colleagues, with shared interests to connect, socialize, and make our team the best it can be together.

We are always stronger together.

So Stay Familiar!