Stryker Hiring for Lead Segmentation Representative at Portage, Michigan Full Time

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named the #5 World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Learn more about our award-winning organization by visiting stryker.com

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Who We Want

Teammates. Partners who listen to ideas, share thoughts, and work together to move the business forward.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Quality-focused team drivers. People who push their team to deliver the highest quality products and solutions in a timely manner.

What you will do

As the First Shift Lead Segmentation Representative, you will be a highly proficient and quality focused producer of Pre-Operative Plans. You will also serve as an example to Senior Segmentation Representatives and assist in the training of members of their team in addition to achieving individual production targets.

• Enter segmentation request data into data base.

• Review CT scans for conformity to required protocol.

• Segment CT Scan Data using specialized software to create 3DAnatomical Bone Models.

• Create Pre-Operative Surgical Plans for robotically assisted Total Hipand Total Knee Arthroplasty.

• Review CT segmentations and Surgical Plans for accuracy ofanatomical landmark selection, and implant sizing and positioning.

• Upload completed Pre-plans to field based personnel.

• Document all activities according to prescribed methods andprocedures.

• Follow work instructions exactly to deliver consistent output.

• Serve as a first line problem solver for technical issues.

• Respond to and provide direct customer feedback and requests.

• Assist in the training and development of Senior SegmentationRepresentatives.

What you need

• High School Diploma or equivalent required; Bachelor’s Degree preferred

• 5+ years of work experience required

• Treatment Design Application (TDA) Certified (completed with sign off)

• Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed

• Computer skills: Proficiency in Microsoft office suite is required, candidates with experience in Salesforce or Materialize MIMICS are preferred

Our benefits

Our total rewards offering varies by country but often includes bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/