Summerhill Resorts-Waterways RV Resort Hiring For Customer Service at Portland, ON Full Time

POSITION: Customer Service

LOCATION: Portland, ON

REPORTS TO: Assistant General Manager

TERM: Seasonal full-time/part-time

DATES: May 1st, 2023 to September 30th, 2023

WAGE: $18.00/hr

About Waterways RV Resort

Waterways RV Resort is a quiet, family-oriented resort located on Big Rideau Lake. The resort features a pristine dock area for boating enthusiasts, lots of activities for families, a horseshoe pit area, a great volleyball area, children’s play area, and much more. With 146 spacious sites plus a small number of transient RV sites, Waterways offers a wonderful experience for all.

Weather permitting, our guests can enjoy their Resort Cottage or RV from May 1st to October 31st each season.

About the Position

Reporting to the Assistant General Manager (with coaching and support from the General Manager), the Customer Service Representative at Waterways plays a key role in supporting the day to day success of resort events, retail & office operations, vacation rental logistics, and overall customer experience. This position is perfectly suited for someone who enjoys a variable work environment with a focus on forward facing customer interactions. This is an excellent opportunity to exercise entry level customer service, retail, and hospitality skills in a supportive, professional, and well organized work environment.

The position will be 4 days per week (approximately 33 hours/week) May 1st-August 31st and 2-3 days per week (approximately 20 hours) in September. Ability and willingness to regularly work weekends is a must. If you are a student that is not available for the month of September, please do not hesitate to apply.

Specific Responsibilities

• Working the counter in a small retail store and resort office (answering phones, stocking inventory, sales, vacation rental check-ins, customer inquiries)
• Event support including set-up and take down
• Cleaning and general housekeeping including vacation rental turnovers
• Customer experience support (communication and follow-up with customer service tasks)

Requirements

• Experience in a retail & office setting (comfortable answering questions and encouraging sales)
• Intermediate computer and technology skills (operating an Ipad and point of sale application)
• Experience with and/or eagerness to learn about solution-based customer service (creative problem solving and a positive approach to addressing challenges, concerns, or feedback)
• Experience with and/or interest in hospitality skills (communication with guests, anticipating needs, ensuring positive experiences)
• Willingness to perform basic housekeeping and janitorial duties
• Regular weekend availability

Must be 16 years of age or older and have legal permission to work in Canada

Summerhill Resorts is a growing resort operator with 18 resort acquisitions to date. We

value and invest in our employees to ensure that they have the tools and industry

knowledge to be successful. If you feel you would be an excellent fit for the role of Customer Service, please submit a cover letter and CV to by March 1st, 2023

Job Types: Full-time, Part-time, Seasonal
Contract length: 5 months
Part-time hours: 35 per week

Salary: $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Portland, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Application deadline: 2023-04-01
Expected start date: 2023-05-01