Job Description:
Life is better under the Sun! Come join us!
If Customer Service is your passion we want to hear from you! The Customer Service Associate, Dental Claims is accountable for handling customer service inquiries over the phone in a fast-paced call center environment and processing dental claims.
What you will do:
Provides information and assistance to both internal and external customers.
Resolves customer requests, questions and concerns while focusing on customer satisfaction.
Uses technology to process dental claims.
Other additional responsibilities, as required, including: preparing and distributing reports; new hire mentoring; and claim auditing and reporting.
This role requires shift work including: 10am-7pm
Required Education and Skills:
High School diploma or GED required
1 year Customer Service or Call Center experience
College graduate preferred
What you will need to succeed:
Previous experience within Insurance field, particularly dental
High call volume contact center experience
Ability to Multi-task
Strong typing skills
Proficient in Windows, MS Word and Excel
Attention to detail
Excellent verbal and written communication skills
What is in it for you?
Flexibility for remote work
Friendly, collaborative and inclusive culture
Excellent benefits with generous sick time
401k match program
Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
For applicants residing in California, please read our employee California Privacy Policy and Notice.
Job Category:
Claims – Health & Dental
Posting End Date:
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