SunPlus Data Group, Inc. Hiring for Help Desk Coordinator at Ewing, NJ Full Time

This position will be responsible for providing on-site computer/tablet/peripheral technical support including but limited to answering inquiries, resolving computer, network, application and Internet connection issues via phone, e-mail, and remote connection or in person and walk user through problem-solving process. Identify and escalate situations requiring urgent attention and notify primary HIT Deskside team when problems are reported based on a specific work activity or location; prepare activity reports and re-direct non-deskside problems to the appropriate project team resource. The position will also be responsible for imaging computers, encrypting hard drives and deploying new/re-imaged computers.

Prior professional user support experience with Microsoft Office 365

Prior technical deskside user support experience with Windows 10

Prior professional technical support and troubleshooting of Desktops/Laptops

Prior experience using desktop/help desk ticketing applications

Prior professional technical support of network connectivity

Prior experience imaging and Setup of PCs

Support of Printers and other peripherals

Prior experience troubleshooting and installing Encryption/Bitlocker

PC Imaging and Setups

Prior professional experience with one of the following: Microsoft SCCM, Remote Access, GoToAssist

Job Type: Contract

Pay: $23.00 – $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Microsoft Office 365: 2 years (Required)
• technical deskside user support experience with Windows 10: 2 years (Required)
• support and troubleshooting of Desktops/Laptops: 2 years (Required)
• desktop/help desk ticketing applications: 3 years (Required)
• technical support of network connectivity: 1 year (Required)
• imaging and Setup of PCs: 2 years (Required)
• Support of Printers and other peripherals: 2 years (Required)
• troubleshooting and installing Encryption/Bitlocker: 2 years (Required)
• PC Imaging and Setups: 2 years (Required)
• : Microsoft SCCM, Remote Access, GoToAssist: 2 years (Required)

Work Location: One location