SUNSET FAMILY DENTISTRY Hiring for Dental Receptionist at Norfolk, VA Full Time

Wanted Front Office Scheduling Coordinator with Passion and Heart … * Pivotal Front Office Role * Be part of a dynamic, growing business * Join the Leader of “Wow” Customer Service in Norfolk If you’re the reception and scheduling coordinator we’re looking for you’ll be proactive, adaptable and a team player. You’ll have a quiet confidence, be organized and be great at organizing others. You’d describe yourself as friendly, sociable and someone who goes the extra mile and can be counted on by the rest of your team. You’ll love to follow systems and show great initiative in coming up with solutions. In this role you’ll take responsibility for front line administration, supporting the Dentist, and creating awesome relationships with everyone who comes into contact with our business. In this office our patients are our extended family. The Patient Coordinator will perform a wide range of administrative and office support activities to facilitate the efficient operation of the organization. This position requires the ability to exercise independent judgment as it pertains to schedule management and patient interaction. ESSENTIAL FUNCTIONS Is well-organized and able to prioritize multiple tasks and responsibilities. Presents a professional, friendly, and positive face of the company to patients upon arrival and departure from their reserved appointments. Schedules and confirms patient appointments 1/2/3 days prior to the actual appointment scheduled. Contacts patients with unscheduled treatments to fill in schedule gaps. Collect all monies due for services rendered prior to services being rendered. Ensures patient paperwork is updated by the patients and is scanned into the patients account in a timely manner. Manages and maintains Patient Records and ensure they are up to date and accurate. Prepare route slips for appointments scheduled 1 and 2 days prior to the schedule appointment. Verify patient insurance benefits and input the correct information into the patients account 1/2/3 days prior to the actual appointment scheduled. Handles patient reception as needed. Coordinates and collaborates with clinical staff to ensure seamless patient management experience Develops and maintains doctor/hygienist schedule to meet practice goals. Responsible for answering incoming calls to include, new patient calls, emergencies, scheduling patient appointments, requesting records, and follow up. Manage unscheduled list, asap list, treatment pending list, to ensure patient follow through to meet scheduling goals. Greet and check patients in and out for and after treatment Educate and consult patients discussing treatment needs and presenting treatment plans. Increase and stimulate new patient growth by supporting marketing and promotional programs, to include recall cards, continuing care, referral letters and gifts, and working with referrals. Document patient dental treatments and financial transactions, to include signing of financial arrangements, prepayments for large cases, financing, and charges collection. Make pre-treatment financial arrangements with patients. Responsible for creating dental claims the day services are rendered. Balance income and charges daily and prepare deposits. Responsible for Accounts Receivable to include, sending of billing statements, aging reports, and collections. Follows office procedures for patient referrals. Responds to doctor, patient and employee concerns and inquiries and seeks assistance when necessary. Collect all monies due for services rendered prior to services being rendered. Prepare routers for appointments scheduled 1 and 2 days prior to the scheduled appointment General office duties and other duties as required.

Job Type: Full-time

Pay: $14.00 – $24.10 per hour

Benefits:

• Dental insurance
• Disability insurance
• Employee discount
• Paid time off
• Vision insurance

Healthcare setting:

• Dental office
• Private practice

Schedule:

• Monday to Friday

Work Location: One location