Suntory Oceania Looking for Customer Experience Officer at Auckland, Auckland, New Zealand Full Time

Craft your future with Suntory Oceania, a new $3b multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. Underpinned by quality, craftsmanship and a strong sense of purpose, our exciting new partnership will be powered by two manufacturing sites, five distribution centres and more than 1500 Suntorians across Australia and New Zealand.

Our market-leading portfolio will have over 40 brands, including Jim Beam® and Maker’s Mark® Bourbon, Hibiki® Japanese Whisky, Canadian Club® Whisky, -196, V Energy, Maximus, and Suntory BOSS Coffee. As One Suntory, we will be positioned as the fourth largest beverage player in the region, ready to ignite the category, creating more beverage moments from sunrise to sunset. Together, we will bring the best of Suntory to Oceania.

The Opportunity

The Customer Experience Officer role offers an exciting, fast-paced opportunity where your primary focus will be delivering exceptional service to our clients across Australia & New Zealand. This onsite position is integral to managing our communication channels and ensuring our clients receive top-notch support as we transition to becoming Suntory Oceania.

Please note this is an office based role and the hours are 8.30am – 5pm

Key Responsibilities

• Handle and manage customer inquiries via phone, email, and chat with professionalism and efficiency.
• Utilize systems such as Outlook, SAP, and C4C to manage orders, follow up on deliveries, and address new business inquiries.
• Perform high-volume data entry, resolve stakeholder queries, and manage administrative tasks.
• Collaborate with and support internal teams, including Credit, Sales, and Logistics.
• Adjust to ongoing system and business transformations to support our evolving needs.

What’s in your toolkit?

• Customer Service or Contact Centre experience
• A customer centric mindset you will always aim to provide exceptional service
• A friendly, approachable demeanour that fosters strong relationships
• Excellent verbal and written communication abilities
• Relationship Building Skills
• Capability to thrive in a changing environment and manage multiple priorities
• Enthusiasm for working with renowned brands and a desire to grow your career within our organization

Unleash your spirit

As Suntorians we believe in Dreaming Big and Growing for Good. We take pride in our sustainability, diversity, equity, and inclusion initiatives, striving to grow responsibly and inclusively. If you are ready to unleash your spirit with Suntory Oceania, then please apply today.

We want our interview process to be as inclusive as possible. If you require any adjustments as part of the process, do not hesitate to let us know.