Surgery Care Affiliates Hiring for Scheduler (FT) – Wake Forest Ambulatory Ventures at Winston Salem Full Time

Overview

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

• We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.

• We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.

• We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.

• We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

Responsibilities

• Responsible for scheduling all outpatient surgeries and procedures as requested by the physician or the physician’s office staff.

• Responsible for obtaining and adding patient demographics and insurance information into the billing system.

• Responsible for contacting payers to verify patient benefits and obtain necessary authorization.

• Coordinates efforts with the Director of Nursing to ensure availability of needed equipment, requested staff, and/or ancillary services.

• Prepares and distributes the daily surgery schedule to the Nursing Managers, RNs, Pre-Op and PACU Nurse and Technicians, Business Office Manager.

• Responsible for capturing complete and accurate clinical, demographic and insurance information on patients scheduled at the surgery center.

• Responsible for communicating to the Director of Nursing, and other appropriate employees, for same day and next day add-on cases.

• Responsible for communicating any potential scheduling conflicts to the Director of Nursing.

• Promptly communicates any patient problems to the Business Office Manager and/or Director of Nursing.

• Maintains positive communications with the medical staff members and their office personnel.

• Responsible for tracking cancellations.

• Responsible for monitoring and maintaining and releasing block time.

• Responsible for preparing daily bank deposits for monies received at the surgery center.

• Cross-training to cover the front desk for lunches, breaks, and extended absences of the Receptionist/Admitting Clerk. The Scheduler shall also be cross trained in medical records, chart preparation, collections, and patient account advocacy duties.

• Perform other clerical duties as directed by the Business Office Manager.

Qualifications

• High school diploma or GED required

• Minimum one (1) year scheduling experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office

• Attendance

• Punctuality

• Ability to meet deadlines

• Epic experience preferred