Sutherland Hiring for Customer Service Representative – Remote at Louisville, KY Full Time

We’re Sutherland, a digital transformation company that rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.

Join Us.

We’re now seeking full-time, work-from-home Customer Service Representatives to provide next-level care to customers of a major company innovating the automotive industry by providing exceptional experiences for buyers, sellers and owners. All equipment provided.

The individuals we seek will be responsible for delivering exceptional service to customers calling in with questions or for assistance – and will go through a thorough training with our support team to learn the ropes – NO NEED TO BE A CAR EXPERT!

This is the job for you if:

• You are a quick learner, can communicate effectively, and are motivated by solving problems and meeting goals.
• You excel at helping customers through inbound calls
• You are an active listener and can leverage probing question skills to best assist customers
• You are the “go-to” person who helps others understand products and services
• You are driven to constantly expand your knowledge by leveraging coaching sessions and provided resources

What we offer:

• Competitive pay rate of $15/hour with monthly promotion/incentive programs
• Paid training and PTO as well as 401k
• Medical, dental, and vision benefits, EAP, health and wellness programs, and more
• Advancement opportunities – 80% of our frontline leaders have been promoted

• Excellent English communication skills, both verbal and written
• Experience with customer-service, help desk or technical support, account management and/or Business to Business support.
• Proven record of multi-tasking in different systems simultaneously and prioritizing competing demands.
• Typing skills of 35+ WPM with 85% accuracy required
• Driven by solving problems and meeting goals
• Strong computer skills, especially proficient in Microsoft Office, Outlook, Salesforce and other Internet-based tools.
• High school diploma or equivalent

We will provide equipment, however to work from home, you must have:

• Excellent Internet connectivity:
  • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
  • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates. (wireless and/or satellite Internet Service Providers are not compatible with our systems)
• A quiet and distraction-free, secure place to work.

IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.

Additional Information

About Us

At Sutherland, recently named a Great Place to Work, we care for our customers’ customers and help to strengthen their brands. We do this by improving how they work with their customers to deliver an extraordinary customer experience. In other words, behind every screen, click or command are the people of Sutherland. In business for over 35 years, we are now nearly 40,000 employees strong and work with hundreds of companies in over 100 countries around the globe.

EEOC and Veteran Documentation
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At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
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