Sutherland Hiring for QA at Remote Full Time

Specialists in this role get to:
Keep management updated: Relay vital information in the form of timely and accurate reports.

Impact the bottom line: Produce quality audits and provide effective feedback to the users, based on accurate and meaningful data reports and analysis and / or keen observations.

Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs.

Strengthen relationships: Establish and maintain communication with clients and / or team members; understand needs, resolve issues and meet expectations.

Take the lead: Monitor invoices / transactions / calls / logs as per defined sample plan and targets; report out any compliance cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program.

Qualifications:
Our most successful candidates have:
Be well experienced in US healthcare domain

Be able to work in a fast-paced environment

Have good working knowledge in MS Office applications

Be able to adjust quickly and smoothly to changing priorities, shift and strict deadlines

Have strong analytical skills; be able to interpret data, identify trends and make suggestions for improvements

Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player

Have strong verbal and written communication skills; be able to communicate in a clear, constructive and professional manner