Sutherland Looking for Sports Support Specialist – Work at Home at Winnipeg, MB Full Time

Do you dominate your Fantasy Sports league, year after year? Do you know the difference between trade bait, a sleeper and a vulture back? Do you have a strong opinion on whether IDPs or a Team Defense is the better option? Are you excited about the opportunity to bring that passion to your job?

We’re ready for you.

Job Description

We are now hiring Fantasy Sports Enthusiasts to provide customer support and player advice for one of the hottest platforms out there. In this role, you will support an interactive fantasy sports platform and provide superior fan experiences every day.

At Sutherland, we help strengthen our clients’ brands by improving how they work. We rethink the process and work together to streamline it, rebuild it, and deliver it back smarter than before. Behind every screen, click or command, at the heart of each process transformation, is our people. It takes big ideas, strong designs, new technology, and top talent from around the globe to explore what’s possible. We empower and inspire our teams and leaders to simplify everyday tasks and interactions with a common goal: providing the best customer experience out there.

We are Sutherland. Where people and process come together.

What We Offer:
Medical, dental and vision benefits

Paid training & PTO

Advancement opportunities – 80% of our frontline leaders have been promoted from within

Additional pay incentives as well as monthly rewards & recognition programs

Employee Discounts

EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Qualifications

High school diploma or GED

Ability to type 30+ words per minute

1+ year of customer service experience

Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.

Efficient in website/digital navigation and interaction

Strong knowledge of and passion for sports

Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote – environment

Proficient in Microsoft programs

Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!

In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.

Wireless and/or satellite Internet Service Providers are not compatible with our systems.

Additional Information

About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences.