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Sutherland Looking for Technical Representatives-Work from Home! at Remote Full Time
Job Description:
Do you go above and beyond to satisfy the needs of your customers? Are you a dynamic, out-of-the-box thinker with the initiative to do everything possible to ensure that every customer is beyond satisfied? Have you been described as friendly and down to earth?
Do you go above and beyond to satisfy the needs of your customers? Are you a dynamic, out-of-the-box thinker with the initiative to do everything possible to ensure that every customer is beyond satisfied? Have you been described as friendly and down to earth?
Join us.
We’re now seeking Technical Customer Service Representatives to join us on a full-time basis, while working from home. In this position, you will answer inbound calls to provide outstanding customer service and technical support and working to exceed customer expectations with each call..
This is the job for you if:
You can execute on delivering a great customer experience
You are an early adopter: the first of your friends to buy the latest computer or mobile phone platform.
You are the “Go-To” person who helps others get the most out of their Products and Services
You are technically savvy and understand Operating Systems/Streaming Video/Web Applications
You can handle multiple call types, i.e. billing issues, internet connectivity, and hardware technical support
If this describes you down to your core, then we want you on our team!
We’ll give you the opportunity to showcase your superior customer support and troubleshooting skills, while developing your expertise in all aspects of customer service and technology. We also provide competitive paid health benefits, paid top-notch training, promote-from-within advancement opportunities and employee recognition programs.
Qualifications:
Qualified applicants will possess:
High school diploma or GED
Excellent verbal and written communication skills; proficient reading skills required
Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
Prior customer service experience preferred
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
- Wireless and/or satellite Internet Service Providers are not compatible with our systems.
In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
A quiet and distraction-free, secure place to work.
About us:
As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
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