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United States
Sutter Health Hiring for Patient Service Representative, Pediatrics at Palo Alto, CA Full Time
Position Overview:
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and reliability verification, scheduling and telephone management.
Provides front desk support and customer service satisfaction to patients in a courteous and professional manner in accordance with performance standards.
Schedules and registers patient appointments and information.
Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases.
Balances cash sheet and cash drawer in accordance with performance standards.
Operates a multi-line telephone console.
Completes clerical and other front desk support.
Qualifications:
REQUIRED:
High School Diploma or equivalent
6 months experience in a customer service position
PREFERRED: graduate of a Medical Receptionist training program
Organization:Palo Alto Medical Foundation
Employee Status: Regular
Benefits: Yes
Position Status: Non-Exempt
Union: No
Job Shift: Variable
Shift Hours:8 Hour Shift
Days of the Week Scheduled:Varied Days
Weekend Requirements: Rotating
Schedule: Full Time
Hrs Per 2wk Pay Period:80
Applications Accepted:All Applications Accepted
