Sykes Hiring for Call Center Representative at Norton, Virginia Full Time

Job description

REMOTE OPPORTUNITIES AVAILABLE

Your interest in SYKES has come at an exciting time in our history. We’re excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join us as a Customer Service & Technical Support Agent representing Intuit at the Wise location!

You’ll shine in this role if you have a passion for helping small businesses succeed and enjoy connecting with customers. In this position, you’ll assist small business owners by answering a variety of inbound customer inquiries via phone in support of QuickBooks (accounting software). We’ll train you to become an expert in QuickBooks and you’ll share your knowledge by teaching customers how to use the program to its fullest potential. You’ll also offer support by troubleshooting technical issues related to QuickBooks in a fun team environment.

Work with us and you’ll enjoy:

• Full-time schedules (40 hours/week)

• $15.00/hour with gradual pay increases up to $17.00/hour

• 100% paid training

• Full benefits package including medical, dental, vision and life insurance

• Company-matched 401(k) retirement plan

• Paid time off

• 100% free college tuition program after one year of employment through the University of Arizona’s Global Campus online

Required qualifications, skills and experience

Apply with us, if you possess:

• A high school diploma or GED and are at least 18 years old

• Excellent communication skills, both written & verbal

About SYKES

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000+ people around the globe – working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

EEO statement

EOE/Veteran/Disabled

Equal Employment Opportunity & Affirmative Action
SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities – regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.