Sykes Hiring for Customer Service Agent Health Insurance at Jefferson City Full Time

Job description

Customer Care Representative

We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Healthcare Customer Service Representatives to support high-volume inbound customer service projects for our industry-leading healthcare clients. *

As a trusted employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from [email protected] for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!

*With your job application, you may see some communications come from Sitel Group as well as SYKES.

Required qualifications, skills and experience

Core Responsibilities:

• Act as an empathetic consultant to the customers, encouraging and educating while offering assistance to their account issues and concerns

• Understand and strive to meet or exceed metrics while providing excellent customer service

• Drive customer satisfaction through voice, chat, and/or email communications

• Multitask and navigate through multiple systems

Qualifications:

• You are 18+ years of age

• You have a high school diploma (or GED equivalent)

• You can pass a criminal background check and drug screening

• You have prior experience in customer service, healthcare, or insurance

• You work well with a team or independently

Desired qualifications, skills and experience

Work with Us and You’ll Enjoy:

• Hands-on, 100% paid training

• Tuition assistance

• Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off

About SYKES

About Sitel Group®️:

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees- working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.

Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.

EEO statement

EOE/Veteran/Disabled

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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