Sykes Hiring for Remote Customer Support Agent at Albany, Georgia Full Time

Job description

At SYKES, we help people one caring interaction at a time and that starts with YOU! In fact, 96% of our work at home agents tell us they are very satisfied with SYKES as a place to work. Our agents provide support to customers of some of the world’s most well-known brands, right from the safety, comfort, and convenience of their own home.

We offer full time roles with daytime and evening shifts available. We’ll find the best match for you based on your experience and preferences. After applying, you’ll complete our video interview where we’ll share the details about the role you’ve been selected for.

Founded in 1977, we are a trusted work from home company. While other companies are learning how to set up virtual work for the first time due to COVID, SYKES has more than 20 years of experience offering 100% virtual work, which benefits our customers and you!

Work with us and you’ll enjoy:

• Benefits including medical, dental, life, vision insurance, company matched 401K, and generous paid time off

• Hands-on, 100% paid training

• Opportunities for advancement and professional development

• Tuition assistance

• Personal benefits of working from home including saving time, money, and the environment.

Required qualifications, skills and experience

Apply with us if you possess:

• Ready to work, committed to your own success, and eager to learn

• An empathetic, helpful, and resourceful problem-solver

• Friendly and professional

• An excellent communicator who likes to connect with people via phone

• Able to navigate multiple screens on a computer while helping customers

• Able to provide a stand-alone monitor, USB corded headset and a quiet, distraction-free workspace (we’ll provide the rest!)

Preferred (but not required)

• Experience providing customer service via phone

• Experience in financial services, healthcare, or technology

About SYKES

SYKESHome is part of a SYKES, a global company with more than 55,000 employees serving major brands you love. Every time we help people answer a question, solve a problem or find a solution we create a meaningful connection and job fulfilment. SYKES is headquartered in Tampa, FL, but all of SYKESHome employees work remotely. Our home-based teams become friends and are part of our family. Answer the call! Apply now to start your journey to a new, exciting career with SYKESHome!

At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.

EEO statement

EOE/Veteran/Disabled

Equal Employment Opportunity & Affirmative Action
SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities – regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.