SYNAPTIC SOLAR LLC Hiring for Customer Service Representative at Richardson, TX Full Time

Dynamic SLR, a professional solar management firm is looking to hire a qualified and enthusiastic team member for the Customer Service Representative role. You will get to be a part of an organization that encourages team members to learn, lead, and grow!

This position is seeking candidates who possess skill sets in customer service, multi-tasking, detail orientation, data entry management, professional business communication, and working in fast-paced learning environments. This is an entry-level and developmental role with an accelerated career advancement opportunity for more intermediate roles within Dynamic SLR.

We offer great opportunities for our Customer Service Representatives:

• A new career in a solid, growing field and company
• Growth potential for individuals that excel
• Paid time off, holidays, and work from home on Fridays
• Strong work-life balance
• A diverse, fun, and supportive environment!

General Duties & Responsibilities:

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure customer satisfaction
• Handle high-volume communication professionally through multiple platforms such as phone, email, and group chats
• Be knowledgeable of all stages and technical aspects of a solar project and help troubleshoot service-related issues
• Identify and resolve any potential needs the customer may have by educating them on services, warranties, and financial incentives
• Reading and interpreting technical documents and communicating information to customers and/or appropriate departments
• May perform other job duties as assigned

Requirements:

• Strong competence in written and verbal communications
• Strong customer service skills and excellent phone voice
• Customer orientation and ability to adapt/respond to different types of characters
• Critical thinking to problem solve challenges faced by clients and customers
• Ability to manage time well and prioritize effectively

Customer Service Representative Qualifications:

• Background in customer service or related education
• Bilingual (English and Spanish) – preferred

Pay Range:

• $18-$20 per hour

Schedule:

• Monday to Friday
• 10am-5pm

Benefits:

• Health, Dental, Vision insurance
• Paid time off
• Holidays
• Gym membership

PM22

PI178448298