Synchrony Hiring for VP, Product Optimization Analytics Lead at CHARLOTTE, North Carolina Full Time

Job Description:

Role Summary/Purpose:

The VP, Product Optimization Analytics Lead will be responsible for providing analytics across key SYF new products and understanding consumer insights and behaviors to optimize SYF product offering strategy.

The role involves taking a holistic approach to pulling together “off-us” behavioral characteristics, consumer behavior, credit performance and partner & consumer pricing to ensure we are offering the correct set of products to individual consumers

The position will play a central role in developing data driven product optimization and offering decisioning process helping accomplish our long term strategy of maximizing conversion, penetration, and share of wallet through the introduction of new products.

The right candidate for this position will partner with internal functional stakeholders across functions, including Product, Analytics, Credit, Finance, Client teams, and others as needed.

This role reports to the SVP, Product Optimization.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

INTERNAL CANDIDATES ONLY

October 31st at 1pm ET we will host an information session to share more about the new role being added to the Product Optimization organization. This is a great opportunity to learn about the role and ask questions. Click here to add the meeting to your calendar (https://synchronyfin.sharepoint.com/sites/syf-credit/_layouts/15/Event.aspx?ListGuid=cbf3c5a2-e9ae-4885-bbe4-abde85198287&ItemId=8) .

Essential Responsibilities:

• Lead the development & maintenance of a decision management and analytical optimization framework to drive product strategy targeting in order to increase penetration, customer engagement and overall profitability.

• Partner with Finance and Client teams to create product P&L performance tool considering product terms and merchant deals idiosyncrasies.

• Develop enterprise product optimization analytics dashboards across new SYF products.

• Perform and provide all aspects of analytics for new products implementation programs, accounting for customer experience, conversion, sales, credit and financial performance, payment rates, product cannibalization, product terms, client proformas, etc.

• Create a product testing strategy, data and analytical visualization tools to read results, learn, improve and repeat.

• Demonstrate thought leadership by providing critical insights, make recommendations and execute roadmap.

• Partner with Product organization and implementation teams to understand product distribution platforms, existing product offerings, customer populations and new product roadmap.

• Analyze and explore datasets in order to find opportunities for product optimization innovation through data analytics.

• Leverage client partners data share and work with external data providers to understand off-us customer behaviors, economics and competitive landscape to optimize products.

• Build and maintain excellent working relationships with all cross functional stakeholders including Product, Finance, Credit, Analytics, others,

• Perform other duties and/or special projects as needed

Qualifications/Requirements:

• Bachelor’s degree in economics, mathematics/statistics, finance, business, science/engineering, or other quantitative fields and 8+ years of progressive work experience establishing and managing analytics in the financial services, credit card, consulting, and/or payments industry or in lieu of degree 12+ years of work experience establishing and managing analytics in the financial services, credit card, consulting, and/or payments industry

• 3+ years of leadership/managerial experience

• 5+ years using statistical analysis tools such as SAS, R, Python to perform data mining and complex statistical analyses

• 3+ years leading large-scale analytics projects

Desired Characteristics:

• Master’s degree / MBA in Statistics, Economics, Mathematics, or another quantitative field

• Knowledge of card industry P&L, drivers and assumptions

• Understanding of credit risk performance, targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred

• Excellent communication and presentation skills with experience interacting with all levels of the organization including explaining complex data clear and concisely.

• Experience developing, testing, documenting and maintaining standardized outcome metrics meeting diverse client needs and delivering via regular data dashboards to reflect business performance

• Experience justifying assumptions/inputs and explaining financial models and recommending strategies to varied stakeholder groups

• Project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success

• Hands-on experience with statistical modelling and advanced analytics (machine learning) techniques

• Demonstrated success leading a team with proven track record of delivering results

• Experience with data visualization tools such as Tableau

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you’ll find community to connect with and opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.

The salary range for this position is 100,000.00 – 200,000.00 USD Annual

Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

Grade/Level: 12

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Risk Management