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Ireland
Syncreon Hiring for Major Incident Manager Job at Dublin , Ireland Full Time
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Do you have experience with performing Major Incident Management, Change & Problem Management? Are you proactive, enthusiastic, and results-driven, and with attention to detail? Then the Major Incident Manager/Servicedesk Teamlead role is for you! Join us and be responsible for the end-to-end management of all IT major incidents as a part of a Global Service Desk team.
About the Role
Responsibilities
- Responsible for the hands-on execution and oversight of Incident Management as a part of a Global Service Desk team;
- Service Desk Team Lead focused on day to day interaction with team-mates and colleagues across regions, delegation of daily Service Desk support tasks;
- Supervision, training, mentoring and scheduling of team-mates both in Dublin, and other regions;
- ITIL practitioner who will lead Major Incident, Problem & Change management along with other core components of the ITIL framework;
- Management of all Major Incidents during normal office hours and on a rota for out of hours’ support;
- Co-ordinate rapid response to major incidents, ensuring that appropriate action is taken to investigate and resolve;
- Deliver regular, on time, reports and updates to Senior Management, operational staff and leadership;
- Conduct root cause analysis and corrective action meetings with relevant support teams.
Core skills
- 3+ years of experience in performing Major Incident Management, Change & Problem management
- ITIL Certification and/or proven experience in an incident management position
- Demonstrated competency in IT, such as knowledge of Cloud Computing, Network Topologies, Exchange & Active Directory Administration, Jira ServiceDesk Administration, Monitoring Solutions
- Excellent communication skills both verbal and written; must be able to appropriately, convey ideas, concerns, and opinions across differing levels of management
- Be proactive, enthusiastic, flexible, and results-driven and with attention to detail
- A team player who must be able to work under pressure and multitask
- A disciplined professional capable of working in a very demanding and fast-paced environment
At syncreon we are fully committed to the health and safety of our employees. We have full prevention and mitigation processes in place, including cleaning and sanitization practices, as well as screenings, masks and social distancing. syncreon complies with national, state and local orders.
Compensation
syncreon offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally; stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About syncreon
syncreon delivers tailored, progressive and scalable solutions to premier global automotive and technology brands, such as Jaguar Land Rover, Harley Davidson, BMW, Dell, Xerox and Canon. We supply 3PL and 4PL solutions that adapt as quickly as industry and the marketplace evolve. For over 60 years syncreon has provided unique and innovative expertise in providing highly integrated, warehousing management, inbound to manufacturing, reverse and repair, export packing, aftermarket services, fulfillment services and transport. Today we have 14,000+ employees working in 100+ locations worldwide who enjoy our supportive culture, dedication to work-life balance, people development and superb career opportunities. For more information, visit www.syncreon.com.
Note
Candidates chosen to move forward within the Recruitment Process may be required to undergo an assessment and/or submit further background information. Any offers of employment may be conditional on completion of required checks and provision of relevant documentation, in accordance with the applicable local legislation.
