Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They’re brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers’ needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert. As a Mobile Associate, you will be required to successfully complete new employee training.Responsibilities:Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:
Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate: * How our ever expanding-coverage stacks up in our customer’s neighborhood, providing them with a lightning fast LTE network!
Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources.Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology.Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to:
Qualifications:
Minimum Qualifications:
Company Profile:As America’s Un-carrier, T-Mobile US, Inc. (NASDAQ: “TMUS”) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company’s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.comEOE Statement:We Take Equal Opportunity Seriously – By ChoiceT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.Job Types: Full-time, Part-timeJob Types: Full-time, Part-timePay: $7.00 – $25.00 per hourSupplemental Pay:
Education:
Work Location: One location
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